Project manager for IT PMO in senior care system.

Managing clinical and technical projects from demand to completion. Projects covered work in ambulatory clinical workspace for integrating third-party applications to workflows, revenue cycle, third-party API integration, call center as a service development and Microsoft D365 replacement of Salesforce.

Management of projects integrating API development to allow patient information to be shared between athenaWorks and Oracle Health application platforms without using health information exchange platforms. Managed implementation of Genesys (call center as a service) for client.

Onshore Project Manager for EHR Services Division; responsible for creating, implementing, monitoring and controlling medium-to-large ATE (at-the-elbow) and virtual support projects for healthcare clients implementing Epic and Dragon. Involved in all phases of the client projects, including planning, cost estimation and budgeting, client and internal communications and reporting. Lead work teams to update all policy and procedure documentation for project implementation, including travel policy and expenses for both national and international clients. Served as subject-matter expert in Epic implementation and support for division.

Consulting Senior Project Manager for KPNational’s online data collection, streaming and interface system – OliVe - between their Epic instances and third-party applications, reporting and other software systems. Working in both Agile and Waterfall methodologies within the teams assigned. Overseeing multiple DevOps teams in Agile process using the Jira and ServiceNow tracking systems.

Consulting Project Manager: WellCare’s stand-alone operational and financial responsibility applications. Assigned as back-fill position for project manager moving to another division of the client organization.• Installed and integrated WellCare software for multiple clients by staying within budget and timelines.• Advised on new project plans and use of existing plans.• Applied Waterfall and Agile methodologies to project organization.• Reported program/project status to executive level of organization as part of duties.Project Manager for client UW Medicine Consulting Project Manager: Execution and implementation of five new Epic modules: Phoenix (transplant), Link (physician portal), MyChart (patient portal), Healthy Planet (population management) Community Connect, and Lab Group interface for outpatient. • Designed and executed plan to install multiple software modules in EHR system.• Updated project plans to for Phoenix, Link, MyChart, and Healthy Planet.• Utilized available resources and modules for productivity planning.• Mitigated risks and resolved issues for assigned module.• Aligned resources for integration and user acceptance testing and training.

Directed $4M Florida Blue’s intake and processing platform incorporating provider data, care information, and professional and institutional claims data into proprietary systems. Infused Waterfall and Agile methodologies to frame project activities.• Directed 14 concurrent projects to institute data homogenization.• Devised fresh project plans and maintained existing plans.• Advised teams on tracking milestones and closing tasks on time and under budget.• Reported status of projects and teams to executive level of client organization.

Consulting Analyst on Short-term Contract: Eliminated backlog incurred during implementation and optimization of EpicCare Link and Community Connect. • Collaborated to improve physician onboarding with use of EHR.• Audited previously completed work for accuracy and adjustments.• Supported service desk requests.• Training new clinics on enhanced system operations.• Streamlined client workflows to strengthen adoption and client relationships.

Contracted Senior Project Manager: Implementation of Epic EHR software across three hospital locations.• Engaged Epic and Enterprise infrastructure teams for hardware installation and concurrent processes.• Authored scheduling documentation for device installation and printer setup for clinics in Lewiston, ME location.• Oversaw appointment conversion and reduced risk factors at Bangor ME location prior to location Go-Live.• Guided hardware disaster recovery planning and implementation.• Reported weekly location status of Go-Live readiness to client’s executives.• Mitigated outstanding Revenue Cycle issues related to Ambulatory roll-out at client locations.• Supported cut-over and legacy system sun-setting team.

Contracted Ambulatory Project Manager for multi-hospital implementation of Epic. Primary role: Understand the organization’s business processes and gather business requirements; and work with the process subject matter experts (SMEs) to translate business requirements into capabilities that the solution can provide. Responsibilities include: - Participate in business requirement, functional design, and technical specification reviews. - Attend application team, integrated workgroup, and leadership group meetings to discuss project related activities, issues, change communications, and updates.- Provide assistance to project teams in analysis of process and system design alternatives.- Document current state workflows utilizing maturity models and observations.- Support the development of future state process flows, leading practice workflows, and incorporating the benefits into workflow and application decisions. - Assist with documentation of future state workflows and system design decisions. - Work with project teams for incorporation of workflow and system design decisions into validation, testing, and training. - Provide application function, design, and build expertise. - Contribute to testing scripts and work with training team to develop material. - Coordinate system change.

Project Manager for Healthy Planet (Epic's population health module). Developed all project plans and supporting documentation in order to ensure a successful Go-Live of the product. Worked with client staff as part of their Go-Live group during the implementation to document, prioritize and implement solutions as they arose.

Short-Term Contracted Director: $10M Training Program Overhaul. Supervised team of five clinical informaticists for Super User program. • Learned from organization and spearheaded various teams to streamlined training for clinical staff. • Shifted current training materials and other information to SharePoint site and wiki-based environment.• Reported team and initiative status to client’s executive boards on a regular schedule.

Short Term Contracted Consultant: Lead Ambulatory Analyst: Constructed multiple Pediatric sub-specialty clinical content. • Led department as Senior Epic Ambulatory Command Center. • Found solutions to client-reported issues.

We are healthcare IT consultants and professionals who help our clients use IT to improve the quality and cost of patient care. We do this by advising on the best way to align strategy, implement systems, apply analytics, and realize value from data – value that can translate into performance improvement, care coordination, and better population management. We accelerate results and create sustainable solutions through our proven methodologies and proprietary tools. We value our people and our teams, take tremendous pride in our work, and have been named a Modern Healthcare “Best Place to Work” every single year of our existence. Finally, our client relationships are paramount. We’re not satisfied until every client is satisfied. We call that 100% referenceability.

Developed curriculum for specialty clinic provider and nurse training for client. Included specialties of allergy, cardiology and dermatology.

Senior EpicCare Ambulatory development consultant.

Certified Epic Ambulatory Consultant, knowledgable and proficient in various aspects of the Epic Ambulatory package, including SmartTools, workflow engine, SmartForms and training/curriculum development.

Provided development and implementation services for Epic Ambulatory EMR implementation for client, including reduction of help desk ticketing backlog and standardization of change management.

Implementing Epic Ambulatory and Inpatient modules; assist with educational/training components for clinical staff.

Part of Clinical Informatics department for Epic Ambulatory implementation. Build and support-related activities used to implement speciality clinics for hospital.

Adjunct instructor for Java, ASP and JSP courses

I/T instrcutor. Programming lanugages: COBOL, RPG, Java, JavaScript, ASP, JSP, XML, SQL, iSeries, systems analysis and design, database concepts, project management.

Technical consultant providing programming and analysis to major food manufacturer and distributor.

Part of team developing and maintaining S/36, S/38 and AS/400 inhouse applications for staff model health maintenance organization.

Property & Casualty insurance software development on IBM System/38.