• Delivered quality products across diverse lines of business such as banking, investments, insurance and payments platform.• Created test cases and test plans based on Acceptance Criteria and validated tests on web, iOS, Mobile, API and Mainframe applications.• Frequent review with Developers, Tech Lead and Product Owners to ensure 100% test coverage.• Initiated and driven automation efforts for web applications using Selenium, Mainframes using H3270 interface and APIs with ReadyAPI and Postman and implemented tests to be run in pipeline in Git.• Demonstrated test results and presented demo video to business team, stakeholders and Product owners for stories in each sprint.• Implemented QA and Agile standards and process using tools such as Jira and qTest.• Spearheaded offshore team working on Banking projects in varied sub-domains including core-banking, debit cards, credit cards, consumer lending and real estate. • Tracked execution progress, downtime utilization and prepared Test Execution Dashboard (TED) and communicated to stakeholders.• Interviewed and onboarded new members into team.• Trained and mentored new software professionals on testing procedures, product specifications and company policies to maximize performance and conducted knowledge sharing / workshop sessions on Selenium – Java, batch job using Control-M and Jmeter.

• Led a team of 5 to test proprietary application built on AS/400 that manages manufacturing functionality in MRP arena.• Planned and allocated day to day tasks for team members ensuring timely and quality deliverables of all testing milestones.• Prepared and reviewed test plans and test protocols.• Reviewed and signed off test evidence documents as per compliance (FDA regulation).

• Tested property and casualty insurance application built on AS/400.• Ensured quality and 100% on-time delivery of team in a global delivery model.• Defined, developed and executed test scenarios based on requirements and prepared traceability matrix to confirm test coverage.• Reviewed, identified and obtained test data ahead of test execution.• Liaised with business & development team to prioritize defect and report them during test execution. Retested defects post fixes.• Monitored and reported project status during all stages of testing as well report SLA frequently.• Mentored team to deliver value to business, as well to retain and widen the knowledge pool.

• Collaborated with Hardware, Software Engineers and Production unit to ensure seamless flow of production on upgrades on products.• Ensured RoHS (Restriction of Hazardous Substances) compliance for component in BOM.• Constructed BOM (Bills of Material) for all new product in SAP(MM) and created product label using Adobe Acrobat Illustrator.

• Handled 70+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.• Exceeded call center volume and customer satisfaction goals.• Built excellent rapport with customers to expand business.