Product Owner | Hotel & Spa Software Solutions | Transforming Hospitality Technology 💼Passionate about redefining the guest experience and operational efficiency in the hospitality and wellness industries. With a focus on creating seamless, user-centered software solutions, I drove product vision and strategy for hotel and spa management software implementation and integrations that empowered Boyne hotel and spa staff to deliver exceptional service to the customer.Key… Show more Product Owner | Hotel & Spa Software Solutions | Transforming Hospitality Technology 💼Passionate about redefining the guest experience and operational efficiency in the hospitality and wellness industries. With a focus on creating seamless, user-centered software solutions, I drove product vision and strategy for hotel and spa management software implementation and integrations that empowered Boyne hotel and spa staff to deliver exceptional service to the customer.Key Expertise:- Product Strategy: Collaborating with cross-functional teams to shape roadmaps, prioritize features, and ensure product alignment with customer needs and market trends.- User-Centric Design: Partnering with UX/UI teams to ensure intuitive, guest-friendly interfaces that enhance both user experience and operational workflows.- Stakeholder Engagement: Committed to developing understanding and gathering insights from stakeholders at all levels, ensuring product solutions are impactful and deliver measurable value.- Data-Driven Decisions: Leveraging analytics to guide product development, refine features, and make informed decisions to improve KPIs across guest engagement, booking conversion, and operational efficiency.- System Integration: Overseeing seamless integrations with PMS, CRM, and other essential platforms, ensuring a unified approach to guest management and service delivery.My goal has always been to bridge the gap between technology and hospitality needs, enabling hotels and spas to offer unforgettable guest experiences through reliable software solutions. Show less

Network Technician | San Jose Fire Department | Built Resilient Networks for Public Safety 🚒Dedicated to supporting the critical connectivity that enabled San Jose’s first responders to save lives and protect the community. As a Network Technician at the San Jose Fire Department, I specialized in designing and maintaining redundant network systems and enabling reliable communication for mobile-connected emergency service vehicles. My role ensured that the network infrastructure… Show more Network Technician | San Jose Fire Department | Built Resilient Networks for Public Safety 🚒Dedicated to supporting the critical connectivity that enabled San Jose’s first responders to save lives and protect the community. As a Network Technician at the San Jose Fire Department, I specialized in designing and maintaining redundant network systems and enabling reliable communication for mobile-connected emergency service vehicles. My role ensured that the network infrastructure remained robust, secure, and fully operational under all conditions.Core Competencies:- Redundant Network Design: Designed and implemented fail-safe, high-availability network architectures to minimize downtime and ensure uninterrupted service for emergency response operations.- Mobile Connectivity for Emergency Vehicles: Deployed and maintained mobile network solutions for connected emergency vehicles, providing on-the-move data access, GPS tracking, and seamless communication across the city.- Network Monitoring & Troubleshooting: Proactively monitored network performance, quickly diagnosed issues, and performed corrective actions to keep systems running efficiently.- Cybersecurity & Compliance: Enforced rigorous security protocols and ensured compliance with standards critical to protecting sensitive data and public safety.- Collaboration with Public Safety Teams: Worked closely with first responders and administrative staff to understand connectivity needs and provided solutions that supported rapid, reliable response times.- Emergency Preparedness & Response: Ensured network readiness for emergency situations, implemented backup systems, and prepared infrastructure for potential high-stress scenarios. Show less

IT System Analyst | Stanford Law School | Drove Technology Solutions for Legal Education Excellence 📚As an IT System Analyst at Stanford Law School, I supported the critical technology infrastructure that empowered faculty, students, and staff to excel in one of the nation’s leading legal education environments. I specialized in analyzing system needs, implementing technology solutions, and ensuring that all systems met the demanding requirements of an innovative academic… Show more IT System Analyst | Stanford Law School | Drove Technology Solutions for Legal Education Excellence 📚As an IT System Analyst at Stanford Law School, I supported the critical technology infrastructure that empowered faculty, students, and staff to excel in one of the nation’s leading legal education environments. I specialized in analyzing system needs, implementing technology solutions, and ensuring that all systems met the demanding requirements of an innovative academic setting.Core Competencies:- System Analysis & Optimization: Conducted comprehensive assessments of existing systems to identify areas for improvement, streamline workflows, and ensure compatibility across platforms.- Software Integration: Led integration efforts for educational and administrative software systems, creating seamless connections that enhanced user experience and operational efficiency.- User Support & Training: Provided expert support and training for faculty, staff, and students, ensuring they had the tools and knowledge to leverage technology for teaching, research, and administration.- Efficiency Analysis and Tools: Automated all device imaging and deployment processes to streamline and accelerate the speed from ordering to full implementation- Cross-Department Collaboration: Worked closely with various departments, including IT, administration, and faculty, to align technology initiatives with the school’s educational goals and operational needs. Show less

System Administrator | Big Sky Resort | Optimizing Technology for Unforgettable Guest Experiences 🌄Dedicated to supporting seamless operations at one of the most iconic resorts in the Rockies. As a System Administrator at Big Sky Resort, I managed the critical IT infrastructure that powered guest services, from booking and check-in to on-site amenities and beyond. My role was to ensure robust, reliable systems that enhance both guest and employee experiences.Core… Show more System Administrator | Big Sky Resort | Optimizing Technology for Unforgettable Guest Experiences 🌄Dedicated to supporting seamless operations at one of the most iconic resorts in the Rockies. As a System Administrator at Big Sky Resort, I managed the critical IT infrastructure that powered guest services, from booking and check-in to on-site amenities and beyond. My role was to ensure robust, reliable systems that enhance both guest and employee experiences.Core Competencies:- Infrastructure Management: Maintaining and optimizing servers, networks, and Active Directory to ensure efficient user access, permissions, and security across the resort’s systems.- Active Directory Administration: Implementing, managing, and troubleshooting Active Directory structures, including group policies and user access controls, to streamline secure and effective access management.- Cybersecurity: Proactively identifying and mitigating security risks to protect guest data and ensure compliance with industry standards.- System Monitoring & Maintenance: Implementing regular checks and upgrades, quickly addressing issues to keep operations smooth and guests happy.- User Support: Providing fast, effective tech support for resort staff, empowering them to deliver exceptional guest experiences without technical roadblocks.- Collaboration with Key Departments: Working closely with operations, guest services, and event teams to anticipate and meet the unique IT needs of a high-demand resort environment.With a commitment to continuous improvement, I demonstrated a passionate commitment for leveraging technology to support Big Sky Resort’s mission of delivering extraordinary moments and exceptional service. I thrive in dynamic, fast-paced settings and excelled at keeping Big Sky Resort's system efficient, secure, and prepared for peak seasons. Show less