Steered merger integration, product integration, process improvement and quality management initiatives, translating corporate vision into creative and innovative operational strategies, to achieve corporate sales goals. Successfully led Velocity COE custom contracting, directing a high performance team of Business Offer Managers, managing 40 Named Accounts such as Bank of America, the States of Texas, California and Florida, General Motors and JP Morgan Chase, achieving and supporting sales valued at $912.7M Drove corporate profile, brand awareness and corporate citizenship by devising and leading a variety of initiatives including United Way/Employee Giving campaigns (2008 – 2011), Live/Silent Auction. Championed the use of social media with district tSpace sites to promote collaboration and learning. Played a significant role in the Innovation Pipeline, providing insight into customer and market trends and forming unique concepts to maintain market lead. Proactively promoted Diversity by integrating ILEC and MOW teams. Led IP/Emerging services contract development, directing simplification of 250+ contract templates, converting Business Service Guide to new cloud-based platform, implemented Emerging Services integrated contracts and project managed USi/App Services contract transformation.  Generated $256.7M TOV in won contracts (2009) through astute management of custom contracting team for National Business Markets and Alternate ChannelsCreated USOD capacity model for SCG, PCG and MDA and achieved the highest win rate of 79%.Devised comprehensive business, launched and managed 3 Design Price Promotion Contract Centers supporting AT&T BVOIP, VPN, and ABN services, achieving 99% on-time performance

Led a highly successful enterprise sales support center providing standard and promotional pricing of national data solutions. Devised sales winning strategies, continuously improved operational efficiency and established highly effective quality management systems. Held P&L responsibility for production shop generating in excess of 4000 quotes and in the region of $210M in progressed orders. Defined and designed quality management system, successfully gaining ISO9001:2000 certification, and first SBC Sales Operation to receive QuEST Forum’s TL9000 certification. Generated $97.3M (2005) for SBC’s core voice/IP maintenance line of business and maintained a 96.6% renewal rate on core maintenance contracts. Oversaw International Solutions, contributing $13M in global network integration purchase orders (2005).

Headed up Global Solutions team, defining strategy and tactical initiatives, successfully delivering customized sales proposals and bid responses, individually worth $8M+. Recruited, built and developed high performance boutique sales support team. Significantly increased opportunity value bids from $490M to $4.13B and contracted revenues to $199M. Played a key role in SBC’s entry into Long Distance market, leading Solutions team and collaboration with Product Management and Network Technology integration in the delivery of multiple SBC ‘Firsts’ in Optical, IP and traditional voice.

Launched Internet in South African joint venture between Telkom SA and SBC Communications. Led product development, marketing and advertising. Staffed and managed direct sales staff. Held P&L responsibility for a sales/marketing staff of 45 (9 direct reports) on an operations budget of R8M and advertising budget of R4.5M. Established business sales operations for an offshore Internet company consisting of three existing plus two new branches. Recruited and trained 16 salespeople and 2 sales managers. Implemented systems for contact management, selling skills assessment, sales compensation and tracking. Standardized products, pricing, proposals and presentations. Provided executive sales support. Led team to reach 105% of province’s quarterly sales target within six months of taking over sales operation. Launched Intekom’s Internet portal, originating the “Dynamically-Centering Content Console” portal design, an innovative no-scrolling design guaranteed banner ad view to generate additional online ad revenues.  Introduced a menu-based dial-up Internet product line, complete with online registration. Grew dial-up base by 20%, moving from fifth to third place among South African ISPs.

Managed $10M business advertising budget for SBC Communications, formerly known as Southwestern Bell Telephone Company.

Developed and executed strategic market plans, including Large Business Market Plan, designing new account management strategy for wireline business. Launched Business Voice Messaging Service (voicemail) subsidiary in 1991. Managed financial services vertical marketing programs for five states. Developed segment applications for home banking, automated teller machines, and point of sale transaction processing. Turned around declining segment revenues from 1992 to 1995.