Don Verde Email & Phone Number

Washington, Dc, Us

Release Manager: responsible for governance of technology deployments and process maturation.• Reduced severe incidents by 47% in first 6 months, with zero severe incidents in second 6 months• Assumed leadership of Release team and took on additional Infrastructure & Security Release oversight due to reduced staffing during corporate furlough• Established team and vendor responsibilities, leveraging and expanding efficacy of Release procedures• Facilitated communication and… Show more Release Manager: responsible for governance of technology deployments and process maturation.• Reduced severe incidents by 47% in first 6 months, with zero severe incidents in second 6 months• Assumed leadership of Release team and took on additional Infrastructure & Security Release oversight due to reduced staffing during corporate furlough• Established team and vendor responsibilities, leveraging and expanding efficacy of Release procedures• Facilitated communication and training with development teams to ensure safe production deployments Show less

Director of operations for Empower: Marriott’s custom Salesforce CRM application, utilized by 150,000 associates at 7400+ properties, 25 Customer Engagement Centers, and sales offices worldwide.• Managed strategic direction and daily tasks of service provider team, facilitated project onboarding, administered discretionary budget, and implemented change control processes• Cultivated successful relationships with vendors, stakeholders, and governance committee: initiated collaborative… Show more Director of operations for Empower: Marriott’s custom Salesforce CRM application, utilized by 150,000 associates at 7400+ properties, 25 Customer Engagement Centers, and sales offices worldwide.• Managed strategic direction and daily tasks of service provider team, facilitated project onboarding, administered discretionary budget, and implemented change control processes• Cultivated successful relationships with vendors, stakeholders, and governance committee: initiated collaborative communication, prioritized support efforts to meet demand, and tracked performance• Accountable for $8.5M annual budget. Devised and forecasted budget models in accordance with corporate finance and business stakeholders Show less

Bethesda, Md

Internal consultant: Managed and improved performance of new vendor application support model, including Marriott.com and Marriott Mobile, which generate over $18 billion in annual gross revenue.• Identified needs of new teams, and implemented/improved processes to fit new organizational structure• Harmonized team dynamic among IT associates, service providers, and business stakeholders to maintain production environment stability, and implemented continuous improvement… Show more Internal consultant: Managed and improved performance of new vendor application support model, including Marriott.com and Marriott Mobile, which generate over $18 billion in annual gross revenue.• Identified needs of new teams, and implemented/improved processes to fit new organizational structure• Harmonized team dynamic among IT associates, service providers, and business stakeholders to maintain production environment stability, and implemented continuous improvement deliverables• Developed support team onboarding process, analyzed vendor performance across all of IT, and provided action items for increased throughput of support items Show less

Bethesda, Md

Management promotion to full Project Management responsibilities: expanded leadership responsibilities over Marriott.com support, B2B application management, and team HR responsibilities.• Saved $600k in first year after transitioning support to offshore model • Managed $1M in program budgets, tracked financials, and provided project estimates and forecasts• Guided strategic direction and execution of new program of agile enhancement projects• Led Marriott.com Production Systems… Show more Management promotion to full Project Management responsibilities: expanded leadership responsibilities over Marriott.com support, B2B application management, and team HR responsibilities.• Saved $600k in first year after transitioning support to offshore model • Managed $1M in program budgets, tracked financials, and provided project estimates and forecasts• Guided strategic direction and execution of new program of agile enhancement projects• Led Marriott.com Production Systems Support team, managed resource allocation, prioritized issues with business, managed communications, and refined/enforced operational processes and standards• Supported B2B group travel applications, supporting the needs of clients and related systems, deploying quarterly maintenance releases, managing outages and upgrades, and resolving production issues• Managed three direct reports and additional senior developers and consultants, key decision maker in hiring and staffing, provided career guidance, and cultivated individual and team capacity Show less

Lead promotion: assumed additional Marriott.com Project and Program Management responsibilities. • Managed $500k in program budgets, accurately reported actual costs and forecasts• Strategically grew support team, made all hiring and staffing decisions and cultivated individual skills• Developed and piloted new program to expedite delivery of small enhancement projects • Employed project management methodologies to successfully deliver multiple concurrent projects

Bethesda, Md

Managed application support processes for Marriott.com. Assumed additional Release Management, Project Management and resource coordination duties.• Increased throughput 50% to 1000 tickets annually; reduced backlog 28% in first 6 months, 64% overall• Executed Marriott.com support processes, proactively refined for efficiency and effectiveness• Managed communications across company, prioritized issues, and negotiated service level agreements• Facilitated requirement… Show more Managed application support processes for Marriott.com. Assumed additional Release Management, Project Management and resource coordination duties.• Increased throughput 50% to 1000 tickets annually; reduced backlog 28% in first 6 months, 64% overall• Executed Marriott.com support processes, proactively refined for efficiency and effectiveness• Managed communications across company, prioritized issues, and negotiated service level agreements• Facilitated requirement clarification, development, testing and Release Management activities • Managed team schedule and budget, and provided key hiring and staffing recommendations• Developed performance metrics and forecasting to inform management or staffing/budget decisions Show less

Dulles, Va

Technology Consultant, responsible for client interface and custom implementation of web based software. • Navigated complex business requirements to tailor custom solutions for unique client needs• Utilized problem solving and technical knowledge to integrate proprietary software into legacy systems• Directly interfaced with clients to provided on-site application support and training• Programmed using Java, HTML, JavaScript, XML, SQL, Oracle and WebSphere

St. Petersburg, Fl

Technology Consultant, leveraging advanced technologies to deliver web based solutions to fit client needs.• Participated in all phases of project lifecycle, from requirement gathering to production support• Developed, executed and streamlined complex process for initial load of data across multiple systems• Lead development team in learning and utilizing new technology to enhance online corporate presence• Programmed using HTML, ASP, JavaScript, VBScript, CSS, XML, SQL and… Show more Technology Consultant, leveraging advanced technologies to deliver web based solutions to fit client needs.• Participated in all phases of project lifecycle, from requirement gathering to production support• Developed, executed and streamlined complex process for initial load of data across multiple systems• Lead development team in learning and utilizing new technology to enhance online corporate presence• Programmed using HTML, ASP, JavaScript, VBScript, CSS, XML, SQL and Oracle Show less