Don Verde Email & Phone Number

Washington, DC, US

• Release Manager: responsible for governance of technology deployments and process maturation.
• Reduced severe incidents by 47% in first 6 months, with zero severe incidents in second 6 months
• Assumed leadership of Release team and took on additional Infrastructure & Security Release oversight due to reduced staffing during corporate furlough
• Established team and vendor responsibilities, leveraging and expanding efficacy of Release procedures
• Facilitated communication and… Show more Release Manager: responsible for governance of technology deployments and process maturation.
• Facilitated communication and training with development teams to ensure safe production deployments Show less

• Director of operations for Empower: Marriott’s custom Salesforce CRM application, utilized by 150,000 associates at 7400+ properties, 25 Customer Engagement Centers, and sales offices worldwide.
• Managed strategic direction and daily tasks of service provider team, facilitated project onboarding, administered discretionary budget, and implemented change control processes
• Cultivated successful relationships with vendors, stakeholders, and governance committee: initiated collaborative… Show more Director of operations for Empower: Marriott’s custom Salesforce CRM application, utilized by.
• Cultivated successful relationships with vendors, stakeholders, and governance committee: initiated collaborative communication, prioritized support efforts to meet demand, and tracked performance
• Accountable for $8.5M annual budget. Devised and forecasted budget models in accordance with corporate finance and business stakeholders Show less

Bethesda, MD

• Internal consultant: Managed and improved performance of new vendor application support model, including Marriott.com and Marriott Mobile, which generate over $18 billion in annual gross revenue.
• Identified needs of new teams, and implemented/improved processes to fit new organizational structure
• Harmonized team dynamic among IT associates, service providers, and business stakeholders to maintain production environment stability, and implemented continuous improvement… Show more Internal consultant: Managed and.
• Harmonized team dynamic among IT associates, service providers, and business stakeholders to maintain production environment stability, and implemented continuous improvement deliverables
• Developed support team onboarding process, analyzed vendor performance across all of IT, and provided action items for increased throughput of support items Show less

Bethesda, MD

• Management promotion to full Project Management responsibilities: expanded leadership responsibilities over Marriott.com support, B2B application management, and team HR responsibilities.
• Saved $600k in first year after transitioning support to offshore model
• Managed $1M in program budgets, tracked financials, and provided project estimates and forecasts
• Guided strategic direction and execution of new program of agile enhancement projects
• Led Marriott.com Production Systems… Show more Management promotion to full Project Management responsibilities: expanded leadership responsibilities over Marriott.com support, B2B application management, and team HR.
• Led Marriott.com Production Systems Support team, managed resource allocation, prioritized issues with business, managed communications, and refined/enforced operational processes and standards

• Lead promotion: assumed additional Marriott.com Project and Program Management responsibilities.
• Managed $500k in program budgets, accurately reported actual costs and forecasts
• Strategically grew support team, made all hiring and staffing decisions and cultivated individual skills
• Developed and piloted new program to expedite delivery of small enhancement projects
• Employed project management methodologies to successfully deliver multiple concurrent projects

Bethesda, MD

• Managed application support processes for Marriott.com. Assumed additional Release Management, Project Management and resource coordination duties.
• Increased throughput 50% to 1000 tickets annually; reduced backlog 28% in first 6 months, 64% overall
• Executed Marriott.com support processes, proactively refined for efficiency and effectiveness
• Managed communications across company, prioritized issues, and negotiated service level agreements
• Facilitated requirement… Show more Managed application support processes for Marriott.com. Assumed additional Release Management, Project Management and resource coordination duties.
• Facilitated requirement clarification, development, testing and Release Management activities

Dulles, VA

• Technology Consultant, responsible for client interface and custom implementation of web based software.
• Navigated complex business requirements to tailor custom solutions for unique client needs
• Utilized problem solving and technical knowledge to integrate proprietary software into legacy systems
• Directly interfaced with clients to provided on-site application support and training
• Programmed using Java, HTML, JavaScript, XML, SQL, Oracle and WebSphere

St. Petersburg, FL

• Technology Consultant, leveraging advanced technologies to deliver web based solutions to fit client needs.
• Participated in all phases of project lifecycle, from requirement gathering to production support
• Developed, executed and streamlined complex process for initial load of data across multiple systems
• Lead development team in learning and utilizing new technology to enhance online corporate presence
• Programmed using HTML, ASP, JavaScript, VBScript, CSS, XML, SQL and… Show more Technology Consultant, leveraging advanced technologies to deliver web based solutions to fit client needs.
• Programmed using HTML, ASP, JavaScript, VBScript, CSS, XML, SQL and Oracle Show less