Deborah Mae Villapando Email & Phone Number

. Conducting searches of luggages. Conducting searches of passengers as required. Operating high-tech security equipment such as X-Ray machines and body scanners. Patrolling the terminals and building . Checking of staff ID cards and passenger boarding cards before entering the security area

• Assisting passengers with check-ins• Board passengers to aircraft• Dealing with passengers - inbound and outbound• Verifying, inspecting and approving passengers documents for travel. • Regularly updated with flight information

Central London

• Customers satisfaction is the main priority• Managing customers receipts• Managing complaints• Managing returns and exchanges • Handling finance• Building relationship with managers, customers and colleagues• "Product obsessed"• Dealing with fast paced environment• Develop in-season management strategies• Participate in the creative development within the store• Excellent eye for detail• Strong time management and organizational skills• Ability to work a flexible schedule that meets the business needs, including evenings and weekends• Excellent ability to create teams and partnershipVisuals associateDue to the multiple roles I have accomplished so far, I am still managing to further my development with the ability to create a concept with the products within a given area but still following the guidelines of the store, dress mannequins and deliver visual presentations throughout the store by the use of marketing. Operations associateI assisted with deliveries, managed overnights to set standards and prepare for 'new flow', marketing, markdown, replenishment and general recovery of stockroom and sales floor. Also preparing for audits and completes defective merchandise.Sales associate I managed to progress within 4 months as my role varied from being a cashier, gift wrapping specialist, sportswear specialist and a denim alteration specialist. I furthered my development by keeping up to date with product knowledge which enabled me to provide a personal shopping experience for the customers; also by understanding the process of returns and exchanges.

• Generating new customers for third parties• Regular updates with key knowledge• Residential door-to-door sales experience• Sales approach adapting to customersSpecialising in customer acquisition for their clients through various channels of marketing. My main role was to generate sales by building a rapport with clients for 3rd parties such as charities. This was managed by delivering a unique sales approach in different residential areas.

• Customers satisfaction is the main priority• Managing complaints• Managing returns and exchanges • Handling finance• Building relationship with managers, customers and colleagues• Dealing with fast paced environment• Participate in the creative development within the store• Shirt printing• Strong time management and organizational skills• Replenishment Initially I was a cashier but I managed to progress within 6 months by becoming a till manager. However, this was not the only progression I had accomplished as I began to replenish the stock, merchandise, shirt printing and assist with deliveries.

Gran Canaria, Spain

• Customers satisfaction is the main priority• Adapt to the language difference to accommodate customers’ needs• Managing customers receipts• Managing complaints• Uniform attire required in order to be presentable• Handling financeWorking as an intern in a 4* hotel was a privilege as I had no prior experience but I managed to learn whilst on the job as well as receiving a training booklet which gave enough detail for me to be able out once I had started. I was also being shadowed by a manager to see my progress and I had received good feedback in accordance to my background not being related to this field. Although, the main basic of this was customer service which I had learnt a lot from my previous employment and for the fact that I consider myself to be a friendly person.

• Bar staff• Hostess• Kitchen assistant• Cashier• Counter assistant

Primary school - working as a TA to assist the children in their studies Care home - certificate in abuse in the care home & Alzheimer understanding. Disability center - gained training when dealing with different disabilities