Diane Miller Email and Phone Number

- Formerly titled Product Trials and Community Manager - Oversee our online community. Daily interaction with community answering questions, adding new users, site maintenance, and metric tracking. In 2023, migrated our community from Discourse to Khoros.- Oversee our product trial process. This includes answering questions, informing account managers about prospect activity, and serving as the administrator of the trial instance and building SnapLogic pipelines for on-boarding and reporting.- Verify sample pipelines to post as patterns in our community and within the product.- Assisted our Product Managers with the Agile processes within their product teams when I was under Product Management.- Under Product Marketing, created eBooks (eCatalogs) related to use cases.Under Product Marketing in 2018. Moved under Product Management January 2020. Moved back to Product Marketing in 2021. Title change in 2022. Moved under Partner Marketing 2024.

Moved to the Sales organization and to focus on customer success through management of our online community.Additionally, served as the Program Manager of our trial program.

While continuing to serve as technical writer, this title encompassed the other work I had taken on:- Oversaw delivery of content by contract writers in India.- Served as Community Manager for our customer Community site launched in May 2017.- Served as Scrum Master for two project teams, one with a quarterly release, the other with a bimonthly release. Later, Development moved to 4 development teams on a quarterly release cycle.- Served as administrator of Agile tracking tools. We have used Rally, Axosoft (OnTime), JIRA. Handled migrating our projects from Axosoft to JIRA. - Worked with Product Management and QA to develop various daily status reports.- Worked with the field and support teams to gather customer insight on how to improve customer education.- Worked with the marketing team to develop training videos and provide blog posts.- Provided backup coverage for IT before that team was expanded.

Solo technical writer responsible for product documentation.* Converted existing documentation from Docbook XML to MadCap Flare.* Created documentation for next generation product in HelpIQ (ProProfs Knowledge); later migrated documentation to Confluence.Served as Scrum Master for two project teams and administrator of Rally Software.Assisted with one office redesign and two office moves.

May 2006 - June 2008: Manager and active contributor to the Technical Documentation group, which was focused on developer and administrator documentation.In July 2008, the User and Tech doc teams merged and all writers became responsible for user and technical documentation. I became the senior writer focused on platform and infrastructure, including installation and configuration documents and database diagrams.

Supervisor and active contributor of a documentation team responsible for documentation of mainframe and distributed products.

Contributed chapters to product documentation and company Web site; responsible for context-sensitive help in products; coordinated between off-site contract writers and development team.

As an art technician, responsible for placing art into a product and scripting sections together for Star Wars Behind the Magic and Star Wars: Episode I Insider's Guide. As a documentation specialist, wrote the technical portion of the manual for Star Wars Behind the Magic and Star Wars: Episode I Insider's Guide. As a Quality Assurance tester, tested PC and Macintosh based games according to guidelines developed by lead tester; lead QA tester on Star Wars Rebellion.

Tested hardware and software provided by clients in accordance to guidelines created by the test lead. As a test lead, created guidelines that adequately covered the product being tested; developed a weekly schedule of tasks in order to provide the level of testing agreed upon within the time allotted; created and maintained a company-wide database of bugs for each project led; completed final reports at the end of projects which included bug statistics and tech support databases; contacted clients as needed to discuss bugs, version developments and other relevant issues; trained three new testers within a four month period.