Application Support Manager - Responsible for managing a team responsible for 30+ retail applicationsVendor Management - Responsible for onboarding, assessments, and reviewing invoices for vendors of the Digital Channels Team. Corporate Communications Project Management - Facilitate the flow of content for the internal homepage for the Woodforest CEOAudit/Compliance - Facilitate Digital Channels for internal, external, and compliance reviews. Assist with gathering regulation (s) updates and provide feedback that pertains to Digital Channels Policy Review/Updates - Review and update policies for approval for the Digital Channels Director

Social Media - Manage Woodforest’s social media pages. Work closely with lines of business for content, create content, and work closely with the UX/Design Team for graphic assistance. Vendor Management - Responsible for onboarding, assessments, and reviewing invoices for vendors of the Digital Channels Team. Internal Homepage - Facilitate the flow of content the Woodforest CEOAudit/Compliance - Facilitate internal, external, and compliance reviews for Digital Channels. Assist with gathering regulation (s) updates and provide feedback that pertains to Digital Channels Policy Review/Updates - Review and update policies for approval for the Digital Channels Director

Created a new department for Woodforest - The department consisted of social media, consumer complaints, and banking and financial educationSocial Media - Worked with Woodforest Team to create policy and procedures and create social media pages for that piece of the department. Consumer Complaints - Oversee the customer complaint inbox, the BBB, and the bank’s regulator the OCC procedures and processesBanking and Financial Education - Worked with branch teams and provided training for the FDIC Money Smart Program in LMI areas for the bank’s CRA Program.

Responsible for branch operations in MD/PA/NY: Recruitment, P&L forecasting, management, and branch objectives: SalesCost ContainmentEmployee RetentionRisk Management

Responsible for branch operations in Eastern North CarolinaRecruitment, P&L forecasting, management, and branch objectives: SalesCost ContainmentEmployee RetentionRisk Management

In-store manager located in a major retailer. Duties included:SalesBranch Banking Recruiting Relationship with Retailer Branch Marketing