Divine Heart De Leon Email & Phone Number

Philippines

Davao, Davao Region, Philippines

Customer Support:-Provide exceptional customer service through email, chat, and phone, addressing inquiries, troubleshooting issues, and resolving problems promptly and efficiently.-Develop strong customer relationships by actively listening, demonstrating empathy, and exceeding expectations.-Assist with email organization by setting up filters and labels to ensure efficient communication and follow-up.-Utilize calendar management tools (Calendly, Google Calendar) to schedule appointments and maintain organized workflows.Knowledge Base Management:-Manage Customer Relationship Management (CRM) systems, including Zendesk, Freshdesk, and Helpshift, ensuring optimal configuration, functionality, and user experience.-Create and maintain high-quality FAQs (Frequently Asked Questions) through thorough research, clear writing, and consistent formatting.-Develop and update internal and external documentation for the help center, providing clear and concise instructions and solutions.-Generate reports on knowledge base usage and customer interactions to identify areas for improvement.Additional Skills:-Basic web development skills to assist with minor help center maintenance (optional, depending on the company's needs).-Experience with email template development to create standardized responses and improve communication efficiency.-Strong problem-solving and analytical skills to identify root causes of customer issues and develop effective solutions.-Excellent written and verbal communication skills with the ability to tailor communication styles to different audiences.-Proactive and resourceful, with a willingness to learn new technologies and processes.

Connecticut, United States

Phone Support: Answer incoming customer calls regarding technical issues, product inquiries, and general questions.Ticketing System: Log all customer interactions and issues into a ticketing system, capturing key details and problem descriptions.Issue Escalation: Triage and escalate complex technical issues or high-priority cases to the appropriate technicians.Reporting: Generate reports on ticket volume, resolution times, and other relevant support metrics.Scheduling: Utilize MS Teams to create and manage technician and/or team member schedules for efficient workflow.Quoting and Procurement: Create quotes for customer-requested services or equipment based on established guidelines. Secure approval and process purchases for verified quotes.Inventory Management: Track purchased items, ensuring timely delivery and accurate inventory records.Shipping and Logistics: Generate shipping labels and ensure efficient delivery of ordered items.Ad-hoc duties: Perform additional tasks as assigned to support the overall needs of the department and company goals.

Davao, Davao Region, Philippines

• Respond to customer questions through phone calls, chats, and emails• De-escalate and resolve customer complaints• Provide initial troubleshooting• Process orders, returns, and refunds• Track shipments and provide updates

Netherlands

Assist players with technical issues and provide troubleshooting steps to identify and resolve issuesProvide game explanations to ensure that players are aware and knowledgable about updates and other important news in-gameManage in-game items and ensure that they were credited the correct amount

Davao, Davao Region, Philippines

• Research, and create training materials and provide training to help prepare and improve customer service agents• Lead teams (at least 10 members) during their probationary period to help them navigate and get used to servicing customers• Create reports to ensure trainees are reaching KPIs and/or show that they are improving after training was provided

Davao, Davao Region, Philippines

• Respond to customer questions through phone calls• De-escalate and resolve customer complaints• Process orders, returns, and refunds• Track shipments and provide updates

Davao, Davao Region, Philippines

• Provide instructions on how to fix certain technical issues• Identify if 3rd party assistance is needed and schedule an appointment

Davao, Davao Region, Philippines

• Assist tier 1 representatives to help them learn• Provide email, chat, and phone support to customers and answer any concerns they may have• Handle and resolve customer complaints with a focus on de-escalation and customer satisfaction• Process customer orders, returns, and refunds ins a timely and efficient manner• Monitor and track shipments and provide status updates

Davao, Davao Region, Philippines

• Provide email, chat, and phone support to customers and answer any concerns they may have• Handle and resolve customer complaints with a focus on de-escalation and customer satisfaction• Process customer orders, returns, and refunds ins a timely and efficient manner• Monitor and track shipments and provide status updates

Davao, Davao Region, Philippines

• Assist telecom customers through phone calls• Explain bill charges to subscribers to clarify and answers any questions they have• Provide information about current promotions to help customers decide

Digos, Davao Region, Philippines

• Collect data by calling customers and having them answer a survey