Deann Owen Email & Phone Number

Westlake, Tx

Verified all necessary documents were included in cases to process and close mortgages. Entered and corrected any data entered incorrectly into case files, and notify client when needed documents were missing from files. Identify production system deficiencies and enhancement opportunities, define requirements and coordinate with supervisor. Demonstrated time management and prioritization skills to complete assignments within time allowed, while maintaining compliance standards. Perform quality reviews of work completed by other team members and report findings to management.

Accurately key orders into TMP System.Maintain tracking and status reports.Assist and manage daily workload including order placement anddeadlines established by Yellow Page Publishers. Understand, research and quickly resolve inquiries from publishers and TMP support departments.Attain the highest level of client service by a considerable effort to meet the client's stated needs as well as anticipate and take steps to address needs not directly stated.Interact with clients both via telephone and inperson; establish rapport.Promote the value of yellow pages, print, interactive and other services.

Certified Marketing Respresentative respresenting as a liaison between the Publisher and client.Various account responsibiilities.Marketing, publisher negotiations and collaboration.Verfied artwork meets publisher specifications and guidelines.Proofread for accuracy on billing, advertising and discounts.

Business

Yes, High School/Secondary Diploma Programs