 Handle MICE/corporate accounts for assigned markets (UK, Spain, Switzerland, France, Italy, BENELUX, among others) and continuously expand the existing client portfolio with new accounts Qualify incoming leads and liaise with the Groups Department to provide the clients with information and proposals in a timely manner  Organize various sales trips throughout the year across Europe as part of proactive account management and portfolio expansion Plan for and attend different MICE tradeshows and events throughout the year (e.g. IMEX, IBTM, M&I Forum, etc.) to promote the three properties as well as the destination itself, often in collaboration with official local tourism organizations Facilitate site inspections and FAM trips for clients at the three properties Manage the client database, track lead generation and compile various statistical data using different tools and programs Foster a strong collaboration with local DMCs through various programs and initiatives

 Supervised all the projects, activities and tasks related to the Groups & Incentives Department Secured and managed large incentive accounts ($ 1,000,000 CAD+) Managed tour group, incentive and corporate projects of various sizes from start to finish Liaised, negotiated and set up contracts with various suppliers when working on incentive projects (event venues, entertainment, catering and AV companies, etc.) Set and reviewed department's KPIs and budget Attended national and international trade shows, liaising with existing and new clients  Handled accounts payable and receivable for groups and incentives  Drafted project proposals and prepared budgets and contracts for clients Collaborated with IT to develop an in-house CRM platform for the department Created new templates and marketing documents to optimize and streamline different department-related procedures and processes Sought out new suppliers to improve our existing and create new group and incentive programs  Researched MICE and leisure market trends on a regular basis and adjusted the departments products accordingly Organized and led regular training and feedback sessions with department colleagues to ensure continuous high-quality, high-yield performance Assisted with recruitment of new department members

 Coordinated incoming incentive groups and private tour groups Created and managed group budgets Worked with different suppliers in the industry (negotiated rates, contract clauses, etc.) Prepared and managed group reservations and contracts Attended travel & tourism trade shows, seeking out new business opportunities, clients and suppliers

 Helped manage company's day-to-day operations and projects Processed customer orders and ensured projects were completed on time

 Managed booking inquiries, reservations, hotel inventory, room assignments, billing, cancellations, check-ins and check-outs Collaborated with partner wholesalers (Booking.com, Expedia.ca, Jonview, Discover Holidays, etc.) and handled their reservations and room blocks  Registered arriving guests and assigned rooms Entered and managed data in Opera PMS Actioned customer inquiries, requests and complaints Facilitated communication between management, maintenance and housekeeping staff Provided information about services and tourist attractions available locally Compiled and checked daily registration cards, guest accounts and receipts Facilitated communication between management, maintenance and housekeeping staff

 Tutored adults in writing, driver license prep, etc. Taught ESL and Spanish

 Managed booking inquiries, reservations, hotel inventory, room assignments, billing, cancellations, check-ins and check-outs Collaborated with partner wholesalers (Booking.com, Expedia.ca, Jonview, Discover Holidays, etc.) and handled their reservations and room blocks  Registered arriving guests and assigned rooms Entered and managed data in Opera PMS Actioned customer inquiries, requests and complaints Facilitated communication between management, maintenance and housekeeping staff Provided information about services and tourist attractions available locally Compiled and checked daily registration cards, guest accounts and receipts Facilitated communication between management, maintenance and housekeeping staff

 Translated scholarly articles from Spanish to English and French to English, ensuring the original content, context and style are reflected in the translation

 Managed inquiries, reservations, hotel inventory, room assignments, billing, cancellations, check-ins and check-outs in Roz PMS Collaborated with partner wholesalers and OTAs  Trained new staff in reservations/front desk operations and Roz PMS Handled customer inquiries, requests and complaints Facilitated communication between management, maintenance and housekeeping  Provided information about services and tourist attractions available locally

 Taught general, business and legal English at all levels to students and adults Prepared different subject materials and exams in accordance with the approved curriculum using a systematic plan of lectures, discussions, audio-visual presentations and workshops Prepared students for exams (CAE, IELTS, TOEFL, etc.)  Assigned and corrected homework, prepared, administered and corrected tests Evaluated students’ progress and discussed it with parents Participated in staff meetings, teacher training workshops, etc.

 Conducted market research on new opportunities and partners Created different content marketing materials Managed the volunteer database

 Helped develop the company’s marketing, sales and customer relationship management strategy Researched and reported on current and future industry trends and business opportunities Conducted comparative research on marketing strategies for products and services offered by similar companies in the industry Assessed product and service characteristics in order to better serve the existing customers and attract interest from potential clients  Developed marketing materials to create new business opportunities Provided consultation on marketing, sales and business development through blogs, white papers and e-books.

 Helped manage existing accounts and sales projects for assigned market areas Assisted with the development of sales and marketing plans Maintained the company's Salesforce client and partner database Conducted market research, prepared reports and research papers on potential business opportunities and current as well as future tourism trends Assessed business opportunities in leisure and MICE segments in order to create new hotel packages, products and services Analyzed data on buying habits and preferences of different demographic groups Conducted site inspections for wholesalers and potential clients in order to attract new business opportunities

http://es.scribd.com/doc/104669641/Semanario-Siete-Edicion-42, p. 33, http://es.scribd.com/doc/106687317/Semanario-Siete-Edicion-45, p. 41, http://www.scribd.com/doc/110226504/Semanario-Siete-Edicion-48, p. 32

 Assisted in developing and optimizing the company’s marketing and sales strategy (content marketing, social media, lead nurturing programs, SEO, customer satisfaction surveys etc.) Developed lead nurturing tracks using Marketo (Spark) and Hubspot Automated different marketing and sales processes through workflow automation in the CRM Designed landing pages and revised visual and written content on the company’s web pages (blog, community, etc.) Created and edited different audio-visual materials (live product demos, how-to CRM videos, etc.) Wrote PRs

 Taught general, business and legal English at all levels to students and adults in both academic and business settings (Airbus, ESADE, Hears Magazines, etc.) Prepared different subject materials and exams in accordance with the approved curriculum using a systematic plan of lectures, discussions, audio-visual presentations and workshops Prepared students for exams (CAE, IELTS, TOEFL, etc.)  Assigned and corrected homework, prepared, administered and corrected tests Evaluated students’ progress and discussed it with parents Participated in staff meetings, teacher training workshops, etc.