Darien West Email & Phone Number

Portland, Oregon, United States

As a Technology Solutions Expert and founder of Shalom Technology Solutions, I specialize in supporting businesses, entreprenuers and social organizations create a technology plan that works and can be successfully implemented in a timely manner. See more at www.darienwest.com

Los Angeles, California, United States

*Exude dynamic, fun, friendly and confident energy when greeting clients and with participants during weekly game show.*Advertise and market upcoming events with enthusiasm prior start of show and during the game.*Demonstrate masterful microphone performance skills with emphasis on commanding a large crowd using vocal dynamics, pausing and responsive interactive techniques.*Setup sound system, laptop with the ability to troubleshoot and resolve issues on the fly.*Weekly DJ with an epic playlists that present an open invitation to sing and dance along.*Liaise with venue staff to ensure quality of performance and announce any specials

New York, New York, United States

*Spearhead the delivery of top-notch distance learning training courses, Utilizing conferencing software like zoom, WebEx, Teams, and other relevant tools to create engaging and interactive virtual learning experiences.*Direct and oversee structured learning programs, ensuring the highest standards of quality and monitoring the outcomes to guarantee optimal learning outcomes for participant.*Foster the success of development plans by guiding and supporting employees in maximizing their learning opportunities, enabling their professional growth and advancement.*Collaborate closely with managers to develop comprehensive career pathing strategies, assisting them in effectively nurturing the growth and development of their team members.*Take the lead in developing and implementing instructional materials, aids, and manuals, creating valuable resources that enhance the learning experience and support knowledge retention.*Conduct train-the-trainer courses to equip incoming trainers with the necessary skills and knowledge to deliver effective training sessions.*Stay at the forefront of emerging trends and tools in distance learning and training technology, continuously updating knowledge and leveraging new resources to improve learning outcomes.

Hood River, Oregon, United States

*Lead technician responsible for drafting internal help documentation, self-guided help, procedure instructions, advisories.*Provide onboarding training to new hires in person or remotely.*Organize, contextualize and write clear, concise technical prose direct to target demographic.*Utilize technical knowledge of advanced writing skills to revitalize and improve internal knowledge base and user facing media.*Service computing hardware, software, telecommunications and audio/ visual equipment.

Portland, Oregon, United States

*Transform the interaction with our customers with empathy, compassion, and a determination to resolve their technical issues in a timely manner.*Act as a single point of contact, by taking ownership of customer issues reported and seeing problems through to resolution.*Diagnose and troubleshoot technical issues related to hardware, software account maintenance, or connectivity.*Track the document issues through to resolution, within the agreed time limits, providing prompt and accurate updates to customers along the way .*Properly escalate unresolved issues to appropriate internal teams ( e.g. Network,Development.)

Manhattan Beach, California, United States

*Troubleshooting and assisting users with network issues e.g. identifying proper networks, and assisting users in connecting /reconnecting to network.*Assisting user in accessing and setting up their email on mobile devices.*Troubleshooting hardware failures device storage management installation and / or troubleshooting of cell devicesoftware.

Los Angeles, California, United States

TECHNOLOGY PRODUCTIVITY CONSULTANT (TPC): Provide most up to date technology and process best practices to the Network Office, consisting of 180+ financial advisors in 4 district offices.*Consulted with financial representatives and teams to improve operational efficiencies through technology adoption and increases ROI by improving client satisfaction, reducing time consuming behaviors.*Facilitated, designed and execute training on CRM and other cloud based applications with high level engagement.TECHNICAL COORDINATOR (TC): Provided responsive technical support for Tier 1 and Tier 2 tickets and point of contact for escalated tickets.*Proactively monitor of the life cycle of inventory for financial representatives , teams and staff on the team of 3 TCS.*Manage two districts office technology support ticketing and client satisfaction through responsive action and effective communication.PROJECT MANAGER: Manager for Ring Central Video Conference Systems Upgrade in the Network Office.*Communicated with stakeholders, management and vendors to insure project deliverables were being enacted as planned.*Designed and implement post deployment training for administrators end users.*Manager for Ring Central VOIP Phone System Upgrade for the Network Office.*Conferred with Ring Central project lead, Home Office technology team and onsite technology team to complete a district by district strategic upgrade of the telephony system with minimal distruption.

Portland, Oregon, United States

*Provided high quality and quick Tier 1/Tier 2 helpdesk support to resolve problems to the end users satisfaction.*Modified configurations, utilities, software defaults settings, for local workstations and devices on network.*Managed PC setup & deployment for new employees using Surface Pro hardware, MDT and PowerShell scripts.*Repaired / replaced faulty or damaged hardware and assist in weekly backup deployment process.*Development and oversaw new system processes for improved efficiency, decreased downtime or risk mitigation.

Thousand Oaks, California, United States

*Provided instructor Led Training for Skype for Business key features.*Supported in daily updates and providing professional opinion for improvement of curriculum.*Operated in a dynamic and fast paced team environment.*Rendered evalutions to provide critical feedback for client.

Los Angeles County, California, United States

-Developed and maintained web SEO optimized content for emerging business unit.-Establish and manage social media content for corporate branding.-Assisted with Excel and SharePoint classes and provided internal network and technology.-Specialized ILT for multi-national corporations with a concentration in Quality Assurance and Web Automation using JAVA.

Greater Los Angeles Area

 Design and develop courses, instructional materials, online media, benchmarks and performance evaluations Coordinate joint projects and initiatives with the ITE and external partners and provide project management support for production teams Facilitate technical, functional, and soft skills training for new and existing students as career preparation

Greater Los Angeles Area

 Developed curriculum that engaged students with basic computer hardware/software for certifications Coordinated and supervised staff and students Trained students to do effective small group and individual presentations  Provided IT support to organization in equipment recommendations, upgrades and repairs

Portland, Oregon Area

Bachelor'S Degree In Progress, Social Sciences, Black Studies

Activities and Societies: Association of African Students (AAS) Portland State University TV (PSU.tv) Filipino American Club Black Student.

Bootcamp In Software Engineering

Internship In Network Administration & System Engineering