I am the Vice President of Technical Services at Haber Group, a leading IT solutions provider for a diverse range of clients. I have more than 18 years of experience in the IT industry, and I have developed and honed my skills in help desk support, technical support, and Microsoft products. I am responsible for managing a team of engineers, handling all dispatching responsibilities, and overseeing the profit/loss of the service department.My mission is to transcend customer service to a new level by delivering high-quality, efficient, and reliable IT support and solutions. I have improved customer satisfaction and retention rates each quarter, and I have established policies and procedures that ensure smooth and timely service delivery. I also work closely with the President of the company in selecting new technology to introduce to clients. I am passionate about IT and customer service, and I strive to create a positive and productive work environment for my team and myself.