Dwain Thomas Email & Phone Number

North Carolina, United States

whole home renovation and sales

London, Gb

Keynsham, Bristol, Gb

Founder of a strategic digital consultancy that delivers customer experience and digital strategies, product and programme management along with the implementation of these requirements. - Programme management for product roadmap delivery- User experience and customer experience (UX/CX) strategy manager- Product marketing strategy- Digital and marketing strategy Clients:• Toyota• eBay classified group • Think with Google • FCA• JPMorgan Asset Management• BSkyB• The Design Council• UKMusic• Creative Industries Council• Visa Europe• OMAM• IPA• Oliver Marketing • KPMG Scotland• KPMG UK• Starbucks• BritVicI have worked as an external consultant to:- Deliver digital strategy for Zurich/Endsleigh, BSkyB, UKMusic, Creative Industries Council, Visa Europe, Control Risks- Manage external agency relationships and internal team members with The Design Council- Provide business strategy and business objective metrics: BSkyB, Unipart Logistics- Budget and commercial realisations across most projects and programmesTechnologies include: iBeacons, Mobile, Web, ConnectedTV, VOD, OTT, Wearable technology, Social linking and channel strategyEducational and masterclass leadership:The Marketers Forum- Social Media and Business- LinkedIn- SoLoMoIPA- UX and CX- SoLoMo- Mobile- Social Media

Working with senior management on the customer experience approach and strategy for UX and acquisition programmes. The launch of this unique insurance product designed for a younger and mobile workforce which meets the needs of today's freelance workers.

Mountain View, Ca, Us

Development of Think with Google email marketing strategy USA

San Jose, Ca, Us

Consultant working globally on the MarTech and CX approach for eCG

London, London, Gb

Initially a contract position, I was brought on to lead a very specific digital programme of work for KPMG, I built a UX, PM, Technical and creative team to deliver a complex and complicated scope of work. This included rescoping the statement of work for the client, amending the timing plans and rescuing the requirements with the KPMG senior stakeholder team. In addition to this specific project, I also provided the wider client base with Innovation, insight and consulting services for content, social, SEO, customer and user experience. These deliverables included digital and customer engagement strategy, workshops on audiences and persona development, segmentation and targeting for email marketing, technical change management within the organisation and managing third parties for media planning and buying. Several clients required a review and audit of their current technical platforms and I worked with these teams to review their mobile and non-PC based solutions which we focused on enhancing the user experience across all channels regardless of their starting point in their journey.Clients include:• KPMG – KPMG Small Business https://kpmgsmallbusiness.co.uk/• KPMG Personal Debt – https://personaldebt.kpmg.co.uk• Rias - Customer experience consulting • Post Office www.postoffice.co.uk/government-verify • Starbucks – Customer acquisition and Technical change management • Britvic - Content and customer experience strategy• Eurostar – Internal change management • J.P. Morgan Asset Management • GLL - CX and UX components of the overall website project • Places For People – Website customer experience development (Site is still in development servers)

London, London, Gb

Helping to evolve the current digital strategy of UK Music including website evolution, social media strategy and implementation, content and user experience strategy.

London, England, Gb

Acting Head of Digital and internal lead for the new website/social community project. Additional projects include technology selection and implementation, CRM integration and the development of the Design Council brand and audience development strategies.

London, Gb

Strategic Consulting, lead for digital business group and the IPA Scotland Digital Forum.

Middlesex, England, Gb

Working on a long term project and launching a new product included investigating the online analytic data, conducting usability testing and planning next stages for the programme development.

London, Gb

Concep Evolution was established to add strategic value within the three offices. My role was initially operational to build the team and infrastructure and more importantly provide strategic insight with Clients on initial communications strategy as well as implementation.

London, Gb

A value added email technology reseller company.

Restructured and developed the capabilities of the existing Grey Interactive office into the integrated offices of Joshua Agency UK. A combination of DM and interactive communications activities were developed through an integrated team for all below the line campaigns.European CRM Director on the Masterfoods accountPedigree – with Grey Worldwide London officesManaged European DM and online campaigns in cooperation with local Grey and Masterfoods officesFrolic – with Masterfoods Global CRM teamKiteKat – Migrated the Global account to London, cooperation with GWW LondonM&M’s – European lead on Marcomms activities with GI NY office

One of the first employees to transfer from one office specifically to develop the Brand Building group in the UK and European offices. This role was highly business development focused as well as operation in nature.

The merger of two businesses offer clients excellent creativity, strong client engagements and cutting edge thinking around direct marketing and digital evolution

This business was merged into DesignRT with a business partner to offer full service agency skills

Delta Air Lines Account - Asia Pacific and South America regions

Launch of the Coca Cola BreakMate Fountain Sales Product

Education record

Business Administration And Management, General