Dwain Wall Email & Phone Number

CruisingStores with over 50 years of combined experience and a distinguished reputation in the travel industry use cutting-edge technology to create a truly personalized experience for every customer. CruisingStore has expertise in FIT, Cruise Groups and Full Ship Charter Cruise meetings and special events including production of music festivals.Our team can manage any size event on land or on sea. We have full production capabilities ranging from meetings and incentives to special events including music festival on land and at sea.Our core principal is 100% transparency with our partners with a goal of creating long-term business relationships with our event organizers and guest. Not only are we changing traditional paradigms but we're making cruise vacation shopping easier and more personal.Safety, satisfaction, and successful business are top priorities for each of our events, with each of these areas incorporated front and center into our consulting, business modeling, and overall execution of events.

Fort Lauderdale, Florida, Us

Key responsibility included identifying and contracting with large group and full ship charter customers. In addition, responsible for Cruise Industry relationships with top cruise lines.

CruisingStores developed an advanced Online Cruise Vacation Platform utilizing SAP/Hybris Technology. •Scaled the infrastructure to expand to major airlines on a global bases with projections of achieving sales of $1BB annually. •Developed exclusive partnership with Deloitte Digital with The Bank of Deloitte providing an investment of $7MM to license the SAP/Hybris Software and building the Booking Platform and Private Label Websites for partners.•Proof of Concept / Go to Market – Proved B2B2C Model with first client JetBlue Airways providing cruise booking platform.

Full service leisure travel agency, specializing in luxury and exotic travel

WorldCruise.cn, a Start-Up Venture where I lead the company’s development of an online cruise vacation booking platform with web sites serving Chinese Travelers and Chinese Travel Agents provides access to information and real time availability, pricing and on-line booking. •Responsible for the company's online technology platform development and management of IT Team of developers, product managers and UI/UX Teams. •Successfully negotiated first ever SABRE Cruise Booking Platform agreement as the platform and API for the company.•Negotiated agreement with Travel-Tech as the Platform Services Provider for connectivity to the company’s website booking platform.•Signed agreements with multiple B2BC Partners with Chinese Airline Groups and leading online consumer sites.•Oversaw the brand development and marketing team for both traditional and online marketing programs.•Successfully launched booking platform – completing the agreed upon project deliverables ahead of time and below budget.

Washington, Dc, Us

Cruise Lines International Association (CLIA) is the world’s largest cruise industry trade association, providing a unified voice and leading authority of the global cruise community. Members are comprised of the world's most prestigious ocean, river and specialty cruise lines; a highly trained and certified travel agent community; and cruise line suppliers and partners, including ports & destinations, ship development, suppliers and business services. The organization’s mission is to be the unified global organization that helps its members succeed by advocating, educating and promoting for the common interests of the cruise community.•Served as the key relationship manager and liaison with areas of responsibility including, cruise line relationship management, communications, as well as agency and agent membership marketing, development and communications.•Worked closely with CLIA's Cruise Line Members senior sales & marketing executives to identify, develop and implement programs and products that generated significant value for Cruise Line Members providing them with direct access to the agency and agent members.•Responsible for relationships, services and messaging in support of a compelling, sustainable travel agency and agent member value proposition growing membership by 20,000 agents with $2MM in new revenues.

Wakefield, Ma, Us

World Travel Holdings, Ft. Lauderdale, FL April 2008-November 2013World Travel Holdings (WTH) is one of the largest travel companies in the United States operating with three primary divisions, Franchise, Direct to Consumer and Partner Brands. with over $1.3B in annual revenue. CruiseOne, The Franchise Division Founded in 1992, is one of the largest Cruise Travel Franchise Groups in the World.•Reorganized HQ Staff, cutting 33 positions and reducing overhead by $1.7MM.•Recruited an energized new team•Managed - Franchise Sales & Business Development, Contract Administration & Customer Service, IT Team of 25 – Programmers, Product Managers, UI/UX.•Grew the network from just over 400 franchise locations to over 850•Significantly grew top line sales and profitability

$220MM Division backed by $110MM in private equity from The Bain Capital – Venture Fund. Conceived business concept to acquire luxury and soft adventure tour operators and improve efficiencies through consolidations of marketing/sales, technology/booking platforms and eliminating redundancies in back office functions, finance, human resources etc. products and services. Closed deals with eight leading tour operators representing travel tour products that included private jet tours, yacht charters, eco nature tours and expedition cruises, African Safaris, Antarctic tour, walking tours and photographic •Recruited and hired a national business development team of 35 sales managers targeting luxury travel agencies/agents, non-profit and affinity groups including National Geographic, Smithsonian Institution and leading university alumni associations. •Consolidated back-office of acquired Tour Operators saving $2MM annually.•Improved margins & quality by illuminating redundancies, resulting in a 17-point improvement in overall quality & earnings.•Consolidated travel insurance product, contributing $4MM in annual profit by achieving 55% penetration with an 80% margin.•Consolidated duplicative departments and staff into one business unit eliminating $11MM in G&A

Minnetonka, Minnesota, Us

Carlson Wagonlit Travel Retail now Travel Leaders is one of the world's largest travel company with over $40b in annual sales. •Responsible for all company owned leisure store operations and leisure-marketing activities in North America. •Managed company-owned Carlson Travel retail branch locations with 900+ employees grew sales 28% YOY to $1.2b.•Responsible for 25 Neiman Marcus in-store travel agencies, growing sales from $75 to $125M annually over 2-years•Negotiated comprehensive GDS Technology Agreements with Sabre and successfully implemented in over 200 stores

Minnetonka, Minnesota, Us

EVP, Leisure Travel Retail Network•Recruited, hired and trained 37 franchise sales managers.•Grew network from 53 stores with $130MM in annual sales to 1600 stores with $2.1B in annual sales.•Responsible for national advertising and marketing with an annual budget of $23MM, expanding newspaper-advertising markets from 15 to 25 major U.S. Markets.

Education record

Associate Of Science - As, Consumer Economics

Bachelor Of Science (Bs), Socio Economics