Debra Walsh, Cpt Email & Phone Number

Dallas/Fort Worth Area

The Human Capital Connection, LLC is a Leadership Development and Coaching company specializing in leadership development and growth for existing, new and emerging leaders. The core curriculum offers leadership, individual,and group coaching; team transformation; and workplace engagement. Featuring targeted coaching, facilitated learning, workshops and offsite retreats. Debra is certified and skilled in the use of the DiSC® assessment tools, adaptive 363® tool, and the John Maxwell Leadership assessment. As a certified coach, teacher, and speaker with the John Maxwell Team, I facilitate workshops, seminars, keynote speaking and coaching, aiding your personal and professional growth through study and practical application of John's proven leadership methods. Leadership Gold The 15 Invaluable Laws of Personal Growth Becoming A Person of Influence Everyone Communicates, Few ConnectHow To Be A REAL Success Put Your Dream To The Test ...and so much more!LEADERSHIP & TRANSFORMATION COACHING:• Mastermind Group Studies• Key Note Speaker• Individual One-on-One Coaching• Group Workshops

The Five Behaviors of a Cohesive Team™ has a simple goal: To facilitate a learning experience that helps professionals and their organizations discover what it takes to build a truly cohesive and effective team. The Five Behaviors profile, which provides both individual and team feedback, is grounded in the model described in The Five Dysfunctions of a Team, the internationally best-selling leadership fable by Patrick Lencioni. With this program, participants will learn how, as a team, they score on the key components of the model: trust, conflict, commitment, accountability, and results. Additionally, the program is powered by Everything DiSC®, a model that helps individuals to understand themselves and others better. Using these results, participants will be able to create a better, stronger team.

The family of Everything DiSC products is built upon the identification of workplace priorities and behaviors. These DiSC styles are the basis of our relationships, both peer to peer and between direct reports and managers. The instruments and facilitation materials are available only through authorized distributors.

Scranton, Pennsylvania Area

KEY ACCOUNTABILITIES• Led high caliber global education (US, India, Mexico, Philippines), instructional design and knowledge management teams totaling 45 FTE supporting over 2,500 FTE in the Operations division. • Led leadership education and coaching for divisions supported.• Business owner of the enterprise-wide SharePoint knowledge management tool housing all proprietary and intellectual data. The tool was used as the sole resource for 3,500+ staff to service customers accounts.• Led the global quality teams supporting the customer facing operational teams totaling 1,500+ staff.• Business owner for the Operational division annual regulatory compliance education and testing.• Managed $2.5 M – 3.6M budget.EXECUTIVE HIGHLIGHTS• Established a 100% paperless environment by building and implementing the first online global knowledge management resource. The tool housed the company’s intellectual and proprietary data used by 3,500+ staff members in all customer facing and back office operational teams. • Developed and implemented a customer centricity and leadership coaching education model for all customer facing servicing operations. Measurements and results clearly demonstrated an increase in staff performance in all key business drivers: customer satisfaction, first call resolution, average handle time, and compliance. • Led efforts to design and rollout eLearning modules focusing on key compliance findings identified though internal audits. Results showed repeat offenders were reduced to 0% and single errors across lines of business were reduced by 90%.• Led efforts to design and implement an online education portal housing all details related to new hire education performance. This reduced the training staff workday by 15% and provided all leadership an instant real time snapshot of new hire performance to include attendance, performance, and behavioral. • Training Magazines 2015 Top 125 Award Winner

Killeen/Temple, Texas Area

KEY ACCOUNTABILITIES• Led the global education and quality teams totaling 21 FTE supporting the Servicing Call Center totaling 1,500+ staff.• Business owner of the knowledge management tool, quality monitoring platform and business coordinator for areas supported to ensure successful deployment and timely completion of the corporate annual compliance training program.• Led quality monitoring team totaling 25 FTE supporting 1,500+ Call Center and Back Office team members including performance coaching and documented trending and feedback to all levels of leadership. (1999 – 2008) • Managed $3.6M budget.EXECUTIVE HIGHLIGHTS• Managed Quality Assurance global support for all customer facing operations. Drove efficiency gains in Quality by 50% creating a $2M savings. This was achieved by optimizing on the existing NICE quality monitoring software and streamlining internal processes.• Led the development and implementation of comprehensive training programs for customer facing operational areas tailoring to their unique lines of business to include new products, services, platforms and key performance indicators.