Debra Walsh, Cpt Email & Phone Number

Dallas/Fort Worth Area

• The Human Capital Connection, LLC is a Leadership Development and Coaching company specializing in leadership development and growth for existing, new and emerging leaders. The core curriculum offers leadership.
• Mastermind Group Studies
• Key Note Speaker
• Individual One-on-One Coaching
• Group Workshops

The Five Behaviors of a Cohesive Team™ has a simple goal: To facilitate a learning experience that helps professionals and their organizations discover what it takes to build a truly cohesive and effective team. The Five Behaviors profile, which provides both individual and team feedback, is grounded in the model described in The Five Dysfunctions of a.

The family of Everything DiSC products is built upon the identification of workplace priorities and behaviors. These DiSC styles are the basis of our relationships, both peer to peer and between direct reports and managers. The instruments and facilitation materials are available only through authorized distributors.

Scranton, Pennsylvania Area

• KEY ACCOUNTABILITIES
• Led high caliber global education (US, India, Mexico, Philippines), instructional design and knowledge management teams totaling 45 FTE supporting over 2,500 FTE in the Operations division.
• Led leadership education and coaching for divisions supported.
• Business owner of the enterprise-wide SharePoint knowledge management tool housing all proprietary and intellectual data. The tool was used as the sole resource for 3,500+ staff to service customers accounts.
• Led the global quality teams supporting the customer facing operational teams totaling 1,500+ staff.
• Business owner for the Operational division annual regulatory compliance education and testing.

Killeen/Temple, Texas Area

• KEY ACCOUNTABILITIES
• Led the global education and quality teams totaling 21 FTE supporting the Servicing Call Center totaling 1,500+ staff.
• Business owner of the knowledge management tool, quality monitoring platform and business coordinator for areas supported to ensure successful deployment and timely completion of the corporate annual compliance.
• Led quality monitoring team totaling 25 FTE supporting 1,500+ Call Center and Back Office team members including performance coaching and documented trending and feedback to all levels of leadership. (1999 – 2008)
• Managed $3.6M budget.EXECUTIVE HIGHLIGHTS
• Managed Quality Assurance global support for all customer facing operations. Drove efficiency gains in Quality by 50% creating a $2M savings. This was achieved by optimizing on the existing NICE quality monitoring.