Coach facilitator, and enabler for both the Scrum Team and the wider organization. I foster an environment where our team can be highly productive, to facilitate Scrum events as needed, and to assist in the removal of impediments that may obstruct the team's progress.

Owner of Customer Services & Products; Responsible for the discovery and scoping phase in an agile delivery life cycle; Create and manage release plans,Manage, refine, and validate product backlog items worked during Sprints, erform and adapt to a changing, challenging and fast-paced environment, with incremental changes while ensuring we deliver the most important needs identified by our customers.

Reviews loan applications, gathers credit histories and reports, and assesses applicants capacity to repay and default risk. Based on predetermined requirements, assesses, and grants or rejects mortgage applications. Views or visits property for real estate purchase or refinance.

Managed Diverse Construction Projects for USPS: Oversaw a range of construction projects for the USPost Office, from facility upgrades to data center enhancements, ensuring projects were delivered on time and within budget.

Educated the team to use agile practices to enhance a product that published mortgage data. • Collaborated with the team to continuously improve their adoption of an agile mindset and agile practices • Led and delivered projects and products that exceeded client expectations within the project budget • Documented and followed up on important actions and decisions from meetings • Proactively ensured important tasks and decisions were taking place and reported on release plans… Show more Educated the team to use agile practices to enhance a product that published mortgage data. • Collaborated with the team to continuously improve their adoption of an agile mindset and agile practices • Led and delivered projects and products that exceeded client expectations within the project budget • Documented and followed up on important actions and decisions from meetings • Proactively ensured important tasks and decisions were taking place and reported on release plans formortgage products. • Supported requirement gathering for mortgage products by facilitating and preparing necessarypresentation materials for meetings and testing hypothesis of product Show less

• Processed workable solutions packages for homeowners in default • Negotiated with customers to determine hardships, the best resource for paymentplans, or partial claims • Advised and set up loan modifications in accordance with investor and FHAguidelines • Provided team and stakeholder support through educating on products and solutions to create customer satisfaction

• Provided Product knowledge by supporting Account Executives in sales and marketing, P&L, personnel,pricing, underwriting, loan processing, and mortgage loan sales• Maximized team efficiency by aligning mutual sales efforts between internal operations sales teams• Managed customer service representatives to ensure they provided the highestquality service to customers• Conducted research on product data and reported monthly reports to the Vice President of Brooker Sales