As the Director of Professional Services at CXT Software, I lead a multi-functional team in delivering custom software integrations, advanced reporting solutions, and Tier 4 support for logistics clients. I am responsible for transforming the Professional Services division from a service-oriented function into a scalable, automated product solution. This involves strategizing to automate and minimize custom integrations, enabling engineers to focus on product improvements that drive seamless integration capabilities.Leveraging extensive experience in AI, data science, and software engineering, I oversee initiatives to build analytics and ML-driven solutions that enhance customer experience and provide differentiated value. My role includes guiding data engineering projects, optimizing our data platform for logistics analytics, and ensuring our team adopts a client-first, solution-oriented approach to deliver high-quality, impactful services.I play a key role in cross-departmental collaboration, particularly in strategizing to improve data infrastructure, scale ML capabilities, and innovate through analytics to drive growth in our TMS SaaS solutions.

SliceUp uses artificial intelligence to predict and prevent data center outages before they occur by estimating the timing and criticality of potential failures in DoD technical infrastructure, significantly reducing critical infrastructure downtime while simultaneously reducing the need for information technology (IT) personnel intervention. As the Director of Product R&D, I was responsible for shaping product strategy, leading research efforts in the areas of artificial intelligence, data science, machine learning, and user experience; and prototyping technical solutions to guide the design and development of our AIOps platform.Key Achievements- Successfully completed DIU prototype and transition phases for DIA low-side and high-side (classified) AI system deploymentshttps://www.diu.mil/solutions/portfolio/catalog/a0Tt0000008rDPAEA2-a0h830000004xCMAAY- Re-designed the User Experience of the AIOps platform to unify previously disconnected use cases into an intuitive and seamless experience with an emphasis on reducing friction in the onboarding experience and reducing cognitive load and alert fatigue in a data-intensive interface.- Architected and assisted with the implementation of optimized ML pipelines to elevate an experimental stage product to operate in scalable production environments. - Researched, designed, and implemented an incident correlation framework to aggregate, classify, and score various anomalous observations and recurring issues identified by ML processes to simplify and enhance the application, while providing explainability to previous 'black box' scenarios.- Researched, designed, and implemented GenAI capabilities through the use of Large Language Models in an Agentic framework to bring dynamic data retrieval and visualization, real-time troubleshooting, and code generation features to the application.

Games24x7's Snapyr Division built a user engagement and marketing automation platform that leveraged the power of data science to deliver hyper-personalized notifications precisely when users are most receptive, using an easy-to-use no-code programming interface.As a Director of User Experience, I spearheaded the vision, strategy, and execution of user experience research and design. In collaboration with Product, Engineering, and Data Science teams, I helped research and analyze user behaviors, design top-notch user experiences, and drive quantifiable results for our products to maximize player engagement, retention, and lifetime value (LTV).Key Achievements- Founded and documented a comprehensive branding and design system and component library, ensuring consistent and high-quality user interfaces.- Created and implemented diverse UX research methodologies, including the use of usability testing, user interviews, surveys, A/B testing, heuristic evaluations, and product analytics, driving continuous improvements based on user insights and behaviors.- Prototyped and user-tested a 'Scratch-blocks' no-code programming interface, significantly enhancing usability for non-technical users.- Simplified complex statistical methods, including multi-armed bandit algorithms, in collaboration with data scientists, making them accessible for marketers to build flexible, powerful campaigns.- Mentored and managed a team of UX designers, fostering a collaborative and innovative design environment.- Promoted a UX-first, research-driven culture, achieving advanced design maturity by integrating user-centered design principles and data-driven decision-making into the core of product development.

During my time as a Senior Engineering Manager/Architect and UX Strategist at Evolve IP, I revolutionized our approach to product development by embedding Human-Centered Design principles and leading pre-development efforts in user research and rapid prototyping, steering the company towards user-centric products. I also authored the first Evolve IP brand design system to ensure consistent and high-quality digital experiences across all software properties. My managerial responsibilities continued from my previous role and encompassed high-level project planning and execution, team staffing decisions, performance and code reviews, and software architecture decisions relating to the user interface and middleware layers.Key Achievements- Authored and built Evolve IP’s first design system, with re-usable patterns and component libraries leading to a 25% increase in UI development speed and design consistency across all digital products.- Spearheaded the redesign of all legacy applications, improving user satisfaction (CSAT) and usability (SUS) scores by 30% through intuitive interface updates and modern design principles.- Integrated UX research methodologies into the Product Development process which reduced feature churn by 20% by identifying and addressing user pain points early in the process.- Played a key role in bringing new software products from concept to launch, driving a 20% increase in user adoption and a 15% boost in revenue within the first year.- Established and utilized data-gathering solutions to inform product decisions, leading to an increase in feature utilization and a decrease in user drop-off rates.

As a Software Development Manager / Tech Lead at Evolve IP, I led multiple cross-functional teams consisting of Business System Analysts, Software Developers, and QA Engineers located both domestically and internationally. I helped to foster the growth of junior developers, providing mentorship and performance reviews to support their professional development. I also assisted in the creation of project plans and closely tracked their status, regularly updating stakeholders on progress, issues, and risks, while conducting code reviews and providing architectural guidance and recommendations.

In my role as a Software Development Engineer at Evolve IP, I developed multiple web-based applications using technologies such as JavaScript, TypeScript, Node.js, VueJS, Angular, React, C#, and Java. I was responsible for building and maintaining development, staging, and production environments for applications using Docker, Kubernetes, and nginx. By configuring automatic build and deployment plans using Bamboo & BitBucket, I helped streamline our development processes. I also redefined our software QA processes and methods of delivery, ensuring consistent and reliable product delivery with minimal end-user downtime. Additionally, I integrated test coverage reports, code quality checks, and static code analysis tools into our automated build processes, facilitating consistent and rapid feature delivery.