Dwan Alexander Email & Phone Number

Orlando, Florida Area

Responsible for the general accounting function, including but not limited to accounts receivable, cash application, collections, account reconciliations and bank statement reconciliations. Assist with monthly closings and account analysis and supporting the Controller in carrying out the responsibilities of the accounting department.

Orlando, Florida Area

• Researched systems to provide updated demographic information for insurance and patient billing
• After evaluation of denied or underpaid claims, followed up as necessary through telephone inquiries to the payer attempting to resolve the issues causing delay in payment as well as documented in the electronic database
• Determined the cause of suspended and denied claims and resubmit claims in accordance with payer requirements ensuring that all deadlines are met to avoid loss of revenue.
• Worked daily reports that required account resolution pertaining to patient responsibility or rebilling of insurance claims
• Identified and followed up on patient accounts in an appropriate manner to achieve maximum collections on a timely basis
• Handled patient inquiries and provide updates

Orlando, Florida Area

Efficiently investigated and resolved an average of 431 provider appeals per month relating to denied claims. Researched, reviewed and resolved high level/high priority provider appeals, while identifying root cause for various appeal types and educating providers in the process. Made decisions independently within department guidelines and policies..

Orlando, Florida Area

• Handled 75 calls with an average handle time of 7 minutes
• Accountability for meeting monthly quality targets of 95% and above
• Demonstrate outstanding service to identify the source of the issue and work to resolve customer service inquires and issues in a timely and professional manner related to: o Medical benefits, eligibility, and claims o.

• Developed and performed analytical functions in support of healthcare leaders’ decision making. Participated in the project planning and the implementation process of continuous improvement missions.
• Assist managers in the process of making informed decisions:** Understand the process of the Visiting Nurses Association (VNA) Department and flowcharted the work procedures. ** Conducted a SWOT Analysis for the VNA.**.

Tallahassee, Florida Area

• Communicated the duties and expectations to all volunteers.
• Created new volunteer reference handbook related to performance, competencies, and engagement.
• Maintained an accurate volunteer tracking system.

Tallahassee, Florida Area

Provided assistance to physical therapists through exercise and related therapeutic measures. Also, helped educate the patient on home exercise program requirements in order to ensure a successful rehabilitation outcome.

Master Of Science (M.S.), Health Services Administration

Activities and Societies: Delta Epsilon Iota Honor Society, Upsilon Phi Delta Honor Society Health Services Administration, M.S.

Bachelor Of Science (B.S.), Health Services/Allied Health/Health Sciences, General

Activities and Societies: White & Gold Honor Society, Health Sciences/Pre-Physical Therapy Association Health Sciences, B.S.