Dwana K. Email & Phone Number

Lansing, Michigan, United States

In this role, I assist with the development and implementation of performance and quality improvement plans for Federally Qualified Health Centers, aiming to enhance service standards and comply with value-based agreements. To boost specific healthcare measures across different centers, I oversee outreach initiatives. Additionally, I support preventive care and address service gaps by engaging with members through various communication channels. Key Accomplishments: ► Improved overall patient care by managing the RetinaVue Camera Initiative, effectively addressing and closing HEDIS gaps for diabetic eye exams.► Streamlined medical claims processing and documentation for quality measures, leading to improved reporting accuracy and better compliance with regulatory standards.

Dallas, Texas, United States

During this tenure, I facilitated effective patient service coordination using Social Determinants of Health (SDOH) assessments and proactive communication with clinicians. Here, I adhered to established communication protocols and maintained thorough records to ensure quality standards. To uphold high levels of quality and cost-efficiency, I collaborated effectively with healthcare providers. Key Accomplishments: ► Attained a notable rise in patient satisfaction by tailoring service delivery to match individualized Social Determinants of Health (SDOH) insights.► Outperformed productivity benchmarks by adhering to prescribed scripts while working remotely and generating thorough documentation.► Elevated the standard of patient care through SDOH assessments by creating meaningful links between Primary Care Providers and Health Plan Associates.

Benton Harbor, Michigan, United States

While employed in this role, I facilitated clinical operations by handling inquiries and maintaining detailed records to ensure smooth healthcare service delivery. By managing inventory and scheduling patient appointments, I aided in program development and enhancement. Additionally, I designed training programs for new staff to improve team skills and efficiency in patient care. Key Accomplishments: ► Completed detailed intake assessments and updated electronic medical records to support timely and accurate patient referrals.► Completed a range of special projects by demonstrating exceptional adaptability and a keen attention to detail.

Granger, Indiana, United States

In this position, I performed accurate venipuncture to collect blood samples, adhering to health guidelines and prioritizing patient safety. Using EPIC EHR, I managed patient medical records, ensuring data integrity and security. Key Accomplishments: ► Monitored sample integrity and followed procedures rigorously, achieving a perfect record with no errors in sample handling and verification.► Enhanced patient satisfaction by providing empathetic care during sampling procedures and reducing patient anxiety.► Established a secure and organized workspace, increasing operational efficiency and ensuring compliance with health and safety procedures.

St Joseph, Michigan, United States

In this capacity, I conducted ongoing one-on-one observation to improve patient safety and well-being, promptly informing licensed nursing staff of any concerns. Here, I used diversion techniques to safeguard and comfort at-risk patients, while continuously monitoring their behaviors and activities. Key Accomplishments: ► Kept detailed records of patient behavior and progress to inform clinical assessments, assisting with the creation of care plans and execution of interventions.► Facilitated smooth collaboration and information sharing among healthcare teams by providing precise and timely documentation, enhancing overall patient care efforts.

Benton Harbor, Michigan, United States

In this position, I oversaw the upkeep and functioning of dialysis machines to enhance patient safety and comfort during treatments. Additionally, I provided advice on health maintenance and aftercare practices to empower patients with the knowledge needed for self-care. Key Accomplishments: ► Enhanced patient safety by administering local anesthesia and monitoring fluid extraction, while quickly addressing any emergencies that arose.► Developed training resources and protocols to aid in the onboarding and ongoing education of new staff, enhancing the team's overall skills and expertise.