Dwane Lay Email and Phone Number
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Dwane Lay is a Chief Experience Officer | Lean HR Specialist | Integrating AI to Transform Employer Branding Strategies at GBS Worldwide. He possess expertise in talent management, performance management, onboarding, human resources, succession planning and 45 more skills. Colleagues describe him as "I am lucky enough to be a colleague of Dwane Lay. Dwane is known for his ability to speak and write about HR processes and how he can connect immediately with an audience and assure them that he knows what he is talking about - he does, btw. But what everyone doesn't know (and they should) is the type of leader and highly skilled software professional Dwane is. I have had the opportunity to witness him presenting and training, assisting and advising in change management, as well as implementation and development of software. He is an amazing colleague, ready to help at a moment's notice and just an all around great guy. I count him among my best friends - not just because he DOES all of the above but also because he CARES about all of the above. He is professional and thoughtful, wise and funny, intellectual and agile. All of things you want and need in a colleague, business partner, and friend. He has taught me more than he knows and I am thankful that we have an opportunity to work together. " and "I’ve been very fortunate to know and learn from Dwane over the last several years and consider him the go-to-person when discussing change in HR processes and re-evaluating “how we do what we do.” He’s smart, perceptive and willing to challenge the status quo as we travel down the path in pursuit of excellence. In addition, in my role as Speaker Chair for the Louisiana Conference on HR, I’ve also made it a point to make sure Dwane attends and presents at our conference because, quite simply, he is a dynamic and engaging speaker!"
Gbs Worldwide
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CxoGbs Worldwide Aug 2021 - PresentSt. Louis, Mo -
Adjunct ProfessorMaryville University Of Saint Louis Jul 2024 - PresentSt Louis, Missouri, United States -
Member Of The Board Of Advisors - Riverchase YmcaGateway Region Ymca Aug 2023 - PresentFenton, Missouri, United States -
Co HostDrivethru Hr - Hr'S Radio Show | Podcast Jul 2019 - PresentCohost of the longest running HR podcast, focused on HR technology implementation and adoption. We're always looking for HR leaders as guests! -
Author And SpeakerLean Hr Oct 2008 - PresentSt. Louis, MoAuthor of Lean HR, the companion LeanHRBlog.com, the web's first blog focused on leveraging Lean and Six Sigma tools in Human Resources, and WordsOnTheDL.com. Keynote speaker on topics ranging from process design and execution, software implementation, workplace culture and social media tools. -
Vice President Of Customer SuccessJoveo Sep 2020 - Aug 2021 -
Vp Of Customer ExperienceDovetail Software Apr 2012 - Sep 2020Austin, Texas AreaJoined in 2012 to create a new role to lead all client facing services. This included creation and maintenance of documentation and training, directly leading software implementation projects, leading professional services and technical support functions working with HR clients, and serve as voice of the customer for product design. Directly supports clients globally, partnering with client executives to drive strategy, planning and leadership, while providing best practices and system configuration guidance. Oversee aspects of client engagement and experience from completion of contract stage through the customer life cycle. Manage implementation and support teams to ensure optimal service delivery across client base. Drive CX business optimization and retention strategies for existing clientele. Support for Sales, Marketing and Business Development for new client acquisition. Lead Client feedback processes (automated surveys, Quarterly Business Reviews, VOC forum) and value-added services (monthly trainings, on-site job shadowing, system usage metrics, health checks). -
Director Of Human ResourcesMissouri Baptist Medical Center Oct 2011 - Apr 2012Greater St. Louis AreaOversee multiple areas of hospital operations, including Human Resources, Patient Experience, Occupational Health, Volunteer Service and Child Care. Designer of End-User PeopleSoft Self-Service implementation. Provided leadership and technical expertise to teams across organization. -
Manager, Hr Global Operational ExcellenceIngersoll Rand Apr 2008 - Aug 2011Tasked with leading the Lean Six Sigma strategy design and deployment for Ingersoll Rand Human Resources. Overall program savings (2008-2010): $70M. Set strategy for global HR OpEx, including the creation of enterprise project pipeline, tracking projects with geographically dispersed project teams. Served as SME & Project Leader for functional design of PeopleSoft self-service deployment globally, focused on internal customer experience. Creation of enterprise project pipeline, tracking ongoing and potential projects Create metrics for project and program success Drive creation of HR specific Yellow Belt LSS training Create platform for LSS deployment sessions, driving systematic project creation and selection Serve and project leader and/or project mentor for numerous LSS projects across HR disciplines Overall program savings (2008-2009): $58MDrive process standardization work in HR, including creation of process documentation and training for five core process areas (talent acquisition, onboarding, career events, leave events and transition out), including 26 sub-processes. Lead global work in creating translations and adaptations for standards to align with country regulations.Global Process Change Manager for HRMS and other HR technology applications.Lead the technology work for HR, including global PeopleSoft implementation, specifically focusing on data issues, data structure, self-service implementation and integration of related processes. -
Director Of Talent Management And Hr OperationsInsituform Technologies Dec 2004 - Apr 2008Created new talent management process, including gaining executive buy-in, systems design and leading executive talent-reviews. Lead HRIS management, including data structure overhaul and metrics design. Served as the functional software designer for industry-specific platform. Worked directly with customers on project requirements, fulfillment and satisfaction scores.
Dwane Lay Skills
Dwane Lay Education Details
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Computer Science, Psychology
Frequently Asked Questions about Dwane Lay
What company does Dwane Lay work for?
Dwane Lay works for Gbs Worldwide
What is Dwane Lay's role at the current company?
Dwane Lay's current role is Chief Experience Officer | Lean HR Specialist | Integrating AI to Transform Employer Branding Strategies.
What is Dwane Lay's email address?
Dwane Lay's email address is dw****@****ail.com
What is Dwane Lay's direct phone number?
Dwane Lay's direct phone number is +131468*****
What schools did Dwane Lay attend?
Dwane Lay attended Lindenwood University, University Of Missouri-Saint Louis.
What are some of Dwane Lay's interests?
Dwane Lay has interest in Social Services, Children, Civil Rights And Social Action, Poverty Alleviation, Human Rights.
What skills is Dwane Lay known for?
Dwane Lay has skills like Talent Management, Performance Management, Onboarding, Human Resources, Succession Planning, Talent Acquisition, Recruiting, Hris, Leadership, Employee Engagement, Management, Training.
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