Was originally asked to help in the absence of the original Citrix tech within the environment, I am now responsible for installation and maintenance of over 50 different enterprise level applications and over 2000 VDI machines in our Citrix 7.15 LTSR environment.Publish applications in our Delivery Controller and test the applications before making available for use in production.Coordinated, implemented, and communicated system changes.Expertise in troubleshooting and resolving issues in enterprise Citrix environment, Including Web Interface, application and performance issues, Printing and provisioning issues, for clients.Maintained the Wyse thin clients in our environmentContacted users for troubleshooting/root cause analysis for proper assignment and prompt resolutionMaintained and managed Windows 2012 servers in Citrix farmMaintained and managed Windows 7 published desktop environmentManaged VDI assignments and user sessions using VSphere and Citrix Director Coordinated testing with end users of all applicationsInteracting with DO users for gathering the requirements for on boarding the applications to Citrix ServersCitrix Profile ManagementExpertise in deploying and managing monthly MS PatchesExpertise in Citrix Provisioning Services (PVS) with versioningBuild and Configure, including upgrades, of Citrix XenApp serversProvisioning Services (PVS) with versioningMicrosoft System Center Configuration Manager (SCCM)

Supports the collaboration of successful FDCC upgrades through surveys, reimaging, and deployments. Functioned as liaison between fellow technicians and desktop engineers and Government leads to resolve complex issues in a timely manner. Troubleshoot and resolve problems that occur in the operation of software, peripheral devices, and networked computers in a Windows environment; to include performing research, including contacting vendors and reviewing technical documentation, in order to resolve complex problems. Windows XP, 7, & 10 MS Office 2003 & 2007 applications, DO applications and software to include financial services applications such as Bloomberg. Responsible for planning, execution and closing of Executive Travel Support. Provisioned and issued loaner laptops and mobile broadband cards for clients going on domestic and or international travels. Receive, ships, tracks, and deploy software and assets for the site between the end user client and the Asset Management Department. Participates on task forces and project teams; provides expert advice and consulting support for requirements analyses, long- and short-range planning of IT issues. Network/LAN connectivity Patch fiber and Cat 5 network cables to provide connectivity Troubleshoot network connectivity for Voip and DSL lines Repair and troubleshoot HP, Xerox Ricoh and Dell printers Conducts new user set up and training. Assist onboarding users with technical training. Troubleshoot Safe Boot, McAfee, Guardian Edge, Symantec Encryption and active client login Provide remote and desk-side support for all software and hardware issues. Active Directory Admin Creates new users and groups in Active Directory. Provide support for IPhone, blackberries and all other PDA’s Blackberry Server Administrator Image and prepare laptops for use Create SOPs for future technician to use.

Safe Boot installation and un-installmentImaging company laptops (Lenovo Think Pads and HPs) and post configuration on laptopsSwapping out hard drives and peripheral componentsWorked with clients and other employees to resolve tickets they had open for their systemsWorked with Connected backup ApplicationWorked on S3 Oracle ticketing system

Monitor content server as a the primary administrator of Tandberg (Cisco) video teleconference equipmentRewrote manual for internal use and guidance with using the Tandberg content serverVTC S3 resolution ticketingSet up and manage conference callsCreating and streaming Podcast, On Demand, and Live MediaEditing iShare sites

Using VMware for creating and monitoring over 90 Virtual MachinesUpdating and Installing Windows Updates on Windows 2003 & 2008 ServersInventory of servers and server equipmentEditing passwords on VMs

A one-year career development institute that provides six months of technical training and professional skills, is a six-month corporate internship and college credits. Courses include desktop support, IT helpdesk, computer networking, business writing, professional skills, personal finance, and customer service.