Dwayne Waters Email & Phone Number

Charlotte, Nc

Responsible for the intake, assessment, communication, and response to criminal events, workplace violence threats, facility emergencies, and other physical security risks in accordance with internal SIOC policy and procedure.Work closely with SIOC leadership to assess and escalate risk events.Work closely with SIOC leadership to issue mass communications and incident reports.Responsible for monitoring phone, email, intelligence sources, NC4,Dataminr, and CCTV for risk events that affect Truist Assets per SIOC policy and procedure.Provide empathetic and effective support to teammates, clients, andcommunities.

Gastonia, Nc

Attentively monitored store for signs of attempted theft by customers or personnel, intervening when necessary.Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.

Responsible for loss prevention in a 128,000 sqft. retail facilityTrained loss prevention staff, retail managers, and store employees on loss control and prevention measures.Collaborated with law enforcement to detain and prosecute theftperpetrators, along with investigating and solving theft and fraud cases.Appeared in court hearings to provide honest and full eyewitness testimony of events.Attentively monitored store via CCTV for signs of attempted theft by customers or personnel, intervening when necessary.Supported audits, shortage control initiatives, apprehensions, and dispositions by preparing and reviewing associated paperwork.Supervised surveillance, detection, and criminal processing related to theft and criminal cases.Conducted Internal Investigations and Audits, by use of exception-based reporting and dedicated surveillance and interviewed employees who engaged in dishonest activity in compliance with Company Ethical Standards and Apprehension Guidelines.Calmly and efficiently addressed emergencies such as safety hazards and threats to life or property, de-escalating when possible and directing shoppers to safety.Upheld strict security and safety procedures to protect the business from financial losses due to theft or careless mismanagement.

Raleigh, Nc

Identified and corrected security risks and safety hazards to provide a secure and safe environment for patients, employees, and visitors.Conducted patrols of hospital and grounds, affiliated practices, and departments outside of the hospital and take appropriate actions to help prevent fire, theft, accidents, visitor confusion, disturbances or other undesirable conditions.Monitored CCTV, Fire Control and Burglar Alarm systems.Responded to calls for assistance from employees, patients, visitors and physicians and provide appropriate assistance promptly.Utilized de-escalation skills in aggressive situations.Maintained accurate records for report writing, patient valuables, and morgue duties.

Durham, Nc

Completed entry of government documents into data system.

Raleigh, Nc

Conducted nightly run programs of CarQuest Auto Parts Stores nationally.Assisted in upgrades to system programs.Assisted in the implementation of new CarQuest Auto Parts Stores.Assisted in the comparison and inventory of Auto Parts to match system id numbers.Assisted in tasks assigned by the MIS Specialists.

Fullerton, Ca

Conducted nightly backup of daily operations.Completed daily print jobs.Assisted with MIS Specialist tasks.Trained on the IBM AS/400 Computer System.

Security Detail - Marine Barracks - Sabana Seca, Puerto Rico - 1979-1981Infantry Detail - 1st Battalion / 2nd Marines - Camp Lejuene, NC 1981 -1983Logistics / Security Detail - Marine Barracks - Guantanamo Bay, Cuba -1983 -1984Logistics Detail - Marine Corps Recruit Depot - San Diego, CA - 1984 - 1985Logistics Detail - 2nd Marine Division - Camp Lejuene, NC - 1985 - 1986Logistics Detail - Camp Elmore, Norfolk, VA - 1986 - 1987Logistics Detail - 1st Battalion / 9th Marines, Camp Pendleton, CA - 1987 -1988

Leadership Team Member Certification, Leadership Training

Speak, train and coach individuals and groups on principles of leadership and growth based on John Maxwell’s teachings and books. Develop.

Certified In Interview And Interrogation Techniques

Diploma