Well versed in meeting client expectations, and skilled in Digital Forensics. I've provided Forensic services for small and large corporations and provided Private Investigations for small and medium businesses.Having honed my technical expertise, troubleshooting and client service skills throughout my positions, I enjoy collaborating and helping people with all of their technical needs. I also thrive on the new and evolving challenges that each task / project presents.-SPECIALTIES-Computer Forensic Investigation; Private Investigations, Hard Drive Wiping, Data Recovery, Hard Drive Repair.Over 10 years of experience as a Help desk analyst and 5 years of customer serviceExcellent client / public relations skillsConscientious with an eye for detailExtensive computer skills with strong keyboarding skills (60 wpm)A contributing team player also able to work independently, without supervisionPositive and pleasant attitude-CERTIFICATIONS-B.Tech. of Technology (Hons.) CompTIA A+, Access Data Certification ACE, ASC W/Distinction (Forensics), Comp. Eng., CISCO CCNA (In Progress)Managing Generations in the WorkplaceForensic Crime Scene Investigation (In Progress)-HARDWARE-PC's, Servers, Hubs, Switches, Routers,Tablets, Laser/Inkjet/Multifunction PrintersPoint of Sales, Servers, Laptops, PC'sIngenico” Debit/Credit Terminals-SOFTWARE-Forensic Tool Kit (FTK - Imager, Registry Viewer) Encase, Autopsy, MS Office (XP-2013)Platforms: Windows 98/NT/ME/2000/XP/Vista/7/8/Server Windows 2003/2008-NETWORKING-TCP/IP Suite, LAN/WLAN Technologies, Wireshark Ethernet CAT5/CAT6TCP/IP/DNS/DHCP/SSL/RoutersCurrently enrolled in CISCO Certified IT Training in CCNA/CCNA Security/CCNP/VOIP-REMOTE SUPPORT-Microsoft RDP, TeamviewerForensic ExaminerPrivate InvestigatorOnline Investigator2nd Level I.T.Desktop