Dwayne Armstrong Email & Phone Number

Phoenix, Arizona Area

Mesa, Arizona

• Production support for TGUARD application, including ISAM and WEBSPHERE products that are used in customer login authentication for services such as Direct TV, MyATT, etc.• Author and maintain disaster recovery manuals for the TGUARD product line, to include HALO FIRSTNET• Oversee backup strategy, ensuring that 900+ servers can be restored from backup in the event of a disaster• Perform software security compliance across leadership channels to ensure the correct application of policies, drafted or final, required for execution • Manage security compliance for TGUARD so that issues with application files and/or code are corrected in a timely manner with little to no down time • Responsible for the successful, bi-annual, OS and Security patching for TGUARD and HALO servers with no outages or customer complaints• Maintain hardware inventory for multiple access management platforms, while onboarding new peers, performing corporate lease-rolls, as well as related break/fix and decommission activities• Deployment manager for TGUARD environment ensuring zero customer impact during code and or security updates

Janesville/Beloit, Wisconsin Area

• Performed comprehensive security audits of vendor software patches, network trust, password strength, and network layer filtering• Administered Linux and Solaris Sun Enterprise-class server system tasks• Reduced outages by 63% and increased patching efficiency by 47% by creating and managing a standard process for patching for test, development, and production systems. • Transitioned support of 550 network messaging servers into the ITO structure and added another 1300 servers• Participating member of the EOSL project, which saved the company thousands of dollars by re-using the application license, as well as redistributing the use on san storage and data center floor space • Lead SUN group in managing problem management by reviewing all outages and removing those processes not managed by our team

Madison, Wisconsin Area

• Ensured desktop support met and sustained Service Level Agreements (SLA) throughout the Southeastern Wisconsin area. • Managed project risk and resolution, including delivery of total business solution on time and within budget• Engaged in internal collaboration efforts to plan and execute business and technology initiatives and budgets• Managed high profile complex projects. Delivering the total business solution on time and within budget• Performed sustainment-type support to remote locations in Southeastern Wisconsin using remote access tools• Supported multiple call centers to ensure 24x7 operations were stable for management and union employees to support internal and external customers

Chicago, Il

• Supervised consultants at six office locations in the Midwest region • Supported multiple call centers and assisted with training sessions within the Information Industry Services call centers. • Prepared and presented proposals identifying corporate desktop requirements, including requests for funding • Designed and managed a critical system that provided our legal community with direct access to vendor and customer contracts• Provided planning and oversight of various technology focus teams• In support of long distance resale, installed and supported equipment used at DOJ hearings while serving as the legal and finance project manager• Provided annual budget for strategic planning recommendations including call center design, implementation, and build-outs• Contract negotiation and administration for vendor supported functions• Prepared and submitted on-demand expense reports to corporate executives• Evaluated and approved purchases for all desktop and server-related AIIS division purchases

Janesville/Beloit, Wisconsin Area

• Instructed evening courses in database design, network design, program logic, Microsoft Office, and operating systems• Created course syllabus, lesson plans, and prepared lectures

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree, Computer Science

Activities and Societies: Computer Programming