Dwayne Bailey Email and Phone Number
Dwayne Bailey work email
- Valid
Dwayne Bailey personal email
- Valid
- Valid
Dwayne Bailey phone numbers
IT Service Manager
-
Vp It Cafe, Tecs Lead ( Training, Events, Conference Support)Credit SuisseDurham, Nc, Us
-
Gap YearCareer Break May 2023 - May 2024
-
Vice President It SupportCredit Suisse Jun 2019 - Feb 2023Zurich, Ch
-
Service Desk Team LeadCredit Suisse Apr 2017 - May 2019Zurich, Ch
-
It Infrastructure Service Desk TrainerCredit Suisse Apr 2015 - Apr 2017Zurich, Ch
-
Support SpecialistCredit Suisse May 2010 - Apr 2015Zurich, ChResponsible for the First Touch Resolution of inbound calls originating from Investment Banking, Shared Services and IT organizations world-wide (excluding Switzerland). Proactively monitored and attended to tickets as part of Incident Lifecycle Management. Additionally tasked with working on both the Learning QA and Knowledge Management teams.
-
Regional Facilitator Of Packaging Bridge TeamCredit Suisse Mar 2011 - Sep 2011Zurich, ChProvide assistance to application owners pre-submission and act in an advisory role post-submission. Conduct application assessments including documentation prep, installation and testing, and troubleshooting. Submit applications on behalf of the application owners to the offsite packaging team.
-
Senior It AnalystAjilon Consulting/Merck Pharmaceuticals Nov 2008 - Apr 2010Collaborate with Help Desk manager to complete daily projects that include creation and submission of reports to client and center management. Duties also include assisting in management of a growing team of over 60 analysts; monitoring call quality and customer satisfaction; addressing call escalations; monitoring call queue to ensure accurate coverage; and responding to trends to create a plan of action/resolution.
-
Quality Assurance It AnalystAjilon Consulting/Merck Pharmaceuticals Feb 2008 - Nov 2008Responsible for providing resolutions to and monitoring escalated cases to ensure strict adherence to corporate standards of troubleshooting, documentation, and resolution. Duties also included provision of support to Level 1 help desk analysts and acted as a liaison between analysts and upper levels of support. Trained new hires in the usage and troubleshooting of hardware, remote connectivity (including VPN), Microsoft Office, and proprietary applications.
-
Level I Helpdesk AnalystAjilon Consulting/Merck Pharmaceuticals Jun 2007 - Feb 2008Responsible for assisting customers in basic troubleshooting and use of Microsoft Office applications, hardware, remote connectivity, and various proprietary applications.
Dwayne Bailey Skills
Dwayne Bailey Education Details
-
Mississippi State University -
New Horizons Computer Learning Center
Frequently Asked Questions about Dwayne Bailey
What company does Dwayne Bailey work for?
Dwayne Bailey works for Credit Suisse
What is Dwayne Bailey's role at the current company?
Dwayne Bailey's current role is VP IT Cafe, TECS Lead ( Training, Events, Conference Support).
What is Dwayne Bailey's email address?
Dwayne Bailey's email address is dw****@****sse.com
What is Dwayne Bailey's direct phone number?
Dwayne Bailey's direct phone number is +160195*****
What schools did Dwayne Bailey attend?
Dwayne Bailey attended Mississippi State University, New Horizons Computer Learning Center.
What skills is Dwayne Bailey known for?
Dwayne Bailey has skills like Troubleshooting, Itil, Software Documentation, Help Desk Support, Business Analysis, Sharepoint, Technical Support, Active Directory, Vpn, Hardware, Disaster Recovery, Vendor Management.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial