Dwayne Barnes Email & Phone Number

St. Catharines, Ontario

Stoney Creek, Ontario

• Stoney Creek Furniture is one of the largest furniture showrooms in Canada. Emphasizing superb customer service as the number one priority, the store generated $16 million in sales with a diverse range of bedroom.
• Direct sales staff, staff scheduling, assign duties to the sales staff
• Coordinate and facilitate sales training of the sales staff in customer-driven selling, product knowledge, design sketch training and store computer system
• Generate department and individual sales statistics and data from the in-house system to analyze performance to identify training needs and areas of improvement. Calculate monthly sales commissions and spiffs for.
• Monitor customer tracking system and insure sales staff are effectively serving customers.
• Review sales orders and end of day reports ensuring departmental procedures are followed and make corrections as required.

Amhurst, New York

• Assist customers with the selection of product to fill their needs and desires
• Follow up with customers during and after the order process and delivery of their purchase

Rehoboth Beach, Delaware

• Assist customers with the selection of product to fill their needs and desires
• Follow up with customers during and after the order process and delivery of their purchase
• Assist in visual displays and furniture placement in the showroom and in the customers homes
• Place orders with furniture and accessory vendors

New Castle, Delaware

• Performed Human Resource Functions
• Hired, Trained and managed all store staff from sales thru accounting and delivery departments
• Oversaw customer service, accounting and payroll departments
• Primary Buyer and Merchandiser
• Managed and trained stores computer system

Bachelor'S Degree, Bachelor Degree In Business Administration

High School