Svp, Audit Director & Chief Of Staff (Global Operations)
Charlotte, Nc, Us
Audit Director & Chief of Staff (Global Ops)• Single point of contact (COO) for execution of all business management activities (e.g. plan execution, adherence and completion of scorecard activities, and centralized Tech & Ops issue mgmt.)•Champion for annual planning activities; responsible for level-loading hours and delivery schedule, staffing arrangement, and coverage of business entities•Project leader of department initiatives across sub-team (e.g. staffing tool, issue trends, automated reporting development, and quality assurance compliance)Operational Risk Manager (Legacy Asset Servicing & Global Ops)•Responsible for oversight and execution of Risk coverage program in response to FRB / Consent Order•Deployed standard processes and risk analytics for consistent execution of governance routines & monitoring•Led on-going ‘community of best practices forum’ across mortgage line of businesses for continuous improvements•Designed and implemented an enhanced e2e RCSA process ensuring proper preparation, review, and quality assurance for line of business, risk, and compliance organizationsBusiness Support ExecutiveChannel Technology & Client Services•Responsible for Low Cost Producer activities including presentation of quarterly business partner checkpoints and business case development to drive further efficiencies•Lead business representative for financial transparency including forecasting, budgeting, planning, and standardization of staffing plans which contributed towards $13MM annual savings•Championed associate engagement activities through consistent deployment and adherence of best practices which helped deliver a 10-percentage point increase in associate satisfaction•Managed team of 15+ U.S. based employees and 5+ international employees•Responsible for development and implementation of Virtual Workplace, ‘connected’ 2,000 associates worldwide•Led development of all metrics and annual financial planning activities for $500MM annual plan