Dwayne Bradley Email & Phone Number

Philadelphia, Pennsylvania, United States

Seasonal part-time position responsible for updating, testing, and managing all game-day statistical equipment. Coordinate on-site staff in providing and maintaining data connections for broadcast team and media, ESPN/NBC/ABC/CBS sports networks; ensure process compliance with all NBA/NHL/MLS standards. Managing and installing all software updates. Direct contact for all visiting teams coaching staff as well as all reporting media locally and global. First point of contact for the teams Owners, General Managers, Coaches and NBA /NHL/MLS referee’s.

Malvern, Pennsylvania, United States

Managing of Vanguards Computer refresh project; refreshing 25,000 devices; with a team of two team leads, and staff of 7. Excellent open and proactive written and oral communication skills. Ability to work in team-oriented, fast paced environment. Produce weekly metrics and review with management team, looking for areas in-which can be automated.

Marple Newtown

Managed the Service desks ticketing system (Jira) insured all tickets were properly updated before closure, Lead the I.T. department in developing company wide on-boarding and off boarding process.Provide hands-on leadership for the IT team to achieve department goals, meet project deadlines and budgets, identify and eliminate security risks and increase customer satisfaction from internal and external customers.SCCM / Active Directory tools used in report generating as well as development of the sites Asset Program. Started Asset recovery project with knowledge of <15% of the company’s assets; within 3 months the team is reporting 98% of company tracked assets. Implemented ITIL principles throughout the I.T. department as the Incident Manager/Change manager.

Responsible for managing all areas of I.T. support for Global Comcast-Spectacor at the Wells Fargo Center. Key areas of support are with the 76ers Basketball team, Flyers Hockey and Philly Union soccer team. Manage a support staff which handles all areas of I.T, PC/MAC/Telecom/ printers/MFD’s and standard and 3rd party software. Development and implementation of new H/W procurement process. I have a track record of successfully leading and providing solid solutions, planning, assigning and monitor the work of all IT support Personnel, providing services to various departments as well as train, supervise and evaluate section personnel. Responsible for directing and participating in the development of operating policies and procedures for the IT department. Monitor and evaluate requests for assistance to identify the software application and hardware needs. Budget reporting and management updates to executive management performed monthly.

Cooper University Hospital Camden New Jersey

Manage all aspects of the hospitals support and development of new technologies. In charge of Department budget reports and forecasting. Applied understanding and knowledge of information systems products and services to assist users. Identify, investigate and research user questions and problems as well as isolating and resolving information systems problems. Coordinating referrals to appropriate technical, professional, or service personnel. Receive and prioritizes issues and forwards using appropriate escalation procedures. In addition to the above duties, Provide functional or task leadership coordinates special projects and system upgrades, briefs customers and/or management on the status of resolution efforts. Daily meetings with executive staff; whereas responsible for providing updates and progress reports and all I.T. related projects. Technical advisor to users with complex systems issues by resolving or conferring with technical personnel recommends system or process improvements, including procedures, training, and enhanced documentation.

Senior-level position overseeing all aspects of network connectivity, administration, and operations. Led key projects to improve network performance and capabilities. Constantly evaluated new technologies and recommended beneficial upgrades to executive management. Coordinated all IT department audits, ensuring compliance with internal policies, industry best practices, and regulatory requirements. Ensured network and telecommunications access for frequent on-site meetings. Developed and implemented training plans for all new employees and 3rd-party contractors. Oversaw network support for all WAN/LAN issues. Facilitated smooth integration following acquisition of Stratagene by partnering with Request Management and Returns Department to standardize email processes. Consistently improved network performance through upgrade projects such as beta testing new products, introducing Net Access Modem to the site, and configuring new HP 9050 and 4345 multifunctional printers. Minimized the effect of network problems at the New Castle site by co-leading a project to design and analyze a redundant network topology for the LC-A operations. TMSI the sites Warehouse management staff. I worked with TMSI to ensure ALL necessary data was pulled over to new Site Managers PC’s, along with the termination of the prior managers.