Dwayne Bratcher Email and Phone Number

IT Analyst for Owensboro Health’s nonclinical applications with the largest percentage under my control. Liaison with business stakeholders, application vendors and other technical/functional teams charged with analyzing complex business problems while providing efficient cost-effective solutions using information technologies. Utilize project management skills uniting teams, managers and vendors to provide the needed workflow processes to achieve the intended project goals. Maintain systems optimization by performing regular upgrades and enhancement. Below are accomplishments within past year. * Project Managed the implementation of Emporos, a pharmacy point of sale application, which integrates with Epic to allow prescription delivery to the bedside. * Established the Hugs system for total infant security and alerts, which required coordination between Women Services, IT, Security, Facilities, and the Stanley vendor. * Utilized the System Development Life Cycle to Roll out the SpectrumNG fitness system at Owensboro Health Healthpark, which permitted monitoring of membership accounts, activity scheduling, child services and POS payments. * Installed/upgraded/maintained Nuance/Clintegrity application for ICD 9/10 coding and Epic Billing which interfaces between Epic and Clintegrity with HL7 interlink. * Oversaw all HPF/OneContent applications and servers which incorporated scanned documents, echocardiograms and radiographies to interface with Epic patient charts. * Converted approximately 40 outdated servers to new Windows 2012 / 2016 Servers while migrating data for multiple applications. * Developed Software Summary documentation identifying the application, vendor, version, stakeholders, servers, network/database and installation/procedural guidance. * Established prioritization matrix for the management of tasks and projects. * Increased network security by establishing security certificates and High Availability.

Provided upper management with tracking, analysis and dissemination of key market data, including: detailed market share, competitive pricing and channel penetration.  Collected and maintained key market data sources, generated reports for senior management and performed target analysis as required.  Developed Geo Spatial maps utilizing ArcGIS and MapInfo to visualize business plan strategies.   Created practical business process solutions to increase share value, lower costs and enhance profitability through research and modelling of business information. Noted accomplishments below.   *   Collaborated with management on setting journey boundaries for reorganization. *Established and maintained the Journey Maintenance System for 465 journeys. * Expanded Sales footprint and efficiency by 20%. * Journey Maintenance propelled the company to 3rd in industry by market share. *Created Heat Maps to visualize performance based on volume, share, distribution, etc. *Coordinated external data source pulls into databases utilizing pivot tables for reports.

Consulted with clients to determine exact technical needs and provided solutions. Processed all technology adds, moves and changes including branch openings/closings for approximately 200 branches in Kentucky and Tennessee.  Initiated technology requisitions for PC hardware/software.  Created and forwarded installation statements to appropriate IT units. Provided IT cost estimates to internal clients for budget preparation utilizing multiple vendors to negotiate the best possible Total Cost of Ownership.   *100% compliant within requests timeframe guideline.  22% of requests were from other districts. *Assisted with the Microsoft rollout in 7 banking regions while performing physical inventory and recommended upgrade/replacements.  *Utilized Windows Active Directory to research accounts and maintain LAN groups. *Participated on Merger Team for 4 mergers.  Efficient practices applied by my team on the last merger were incorporated into the existing procedures for use in future mergers. *Accepted ownership of maintaining the PC Analyst Operating Procedures Manual.

Installed and maintained applications, which worked effectively with Accounting, Accounts Payable, Investments, Human Resources, E-Commerce and Wire Transfer areas.  Analyzed and standardized software based on the needs of the organization.  Coordinated projects between vendors, end-users and IS to enhance existing and new systems.  Performed installations, upgrades, and routine database backups, while closing tickets from the Help Desk.   *Authored and Developed Visual Basic Program to create, transfer and verify HR and Accounts Payable files for transmissions. *Maintained Fundtech federal wire transfer system. *Created batch file transmissions utilizing JCL code to transfer files through the Barr system to Metavante’s mainframe and the Federal Reserve Bank. *Coordinated establishment of Fedline Frame Relay and Contingency Backup with a SNA Server. *Utilized Novell Netware Administrator to setup Groups, Applications, Users, rights, scripts and increase network security. *Increased efficiency of Accounts Payable Application by 22%.

Trained in the implementation of PL/1 programming. Worked as a liaison between the IS department and the Agency Training department. Designed and developed PowerPoint presentations to train managers, agents and staff on policy changes initiated by various state legislatures and the company.  Gained hands on experience in the analysis, design, development, testing, implementation and debugging phase of a corporate project.