Dwayne Campbell Email & Phone Number

Fayetteville, Nc, Us

Serve as the City of Fayetteville executive on all matters pertaining to information services, information technology and communications. Plans, directs and reviews the administration and operations of the City Information Services Department. Directs planning and develops strategies for acquiring and applying information systems that maximize the value and effective operation of all City departments and related agencies.

Phoenix, Az, Us

Instruct students in the areas of Project Management and E-Commerce.

Provided customer support via telephone, written correspondence and other electronic media. Proficient in a variety of Microsoft applications and Novell Netware products. Provided a professional customer oriented approach to service. Provided training to other Product Support Engineers on Microsoft products.

Charlotte, Nc, Us

Charlotte, Nc, Us

Program/Business Management: Serve as one of the primary customer contacts for information technology, budget preparation and strategic planning activities. Satisfy short-term customer needs and anticipate long-term needs. Maintain working knowledge of customer business operations, strategies, information requirements, priorities, and systems while maintaining knowledge of all areas of IST. Identify opportunities for customers to deploy technology solutions to improve work processes and coordinates with appropriate IST staff. Team with appropriate IST managers to develop and execute customer service strategies to maximize customer satisfaction and service. Provide informal and formal presentations on the status of programs/initiatives to all levels of the customer organization, IST, and County stakeholders/managers/executives. Organize monthly customer service meetings with IST managers to communicate customer feedback. Manage Creativity & Innovation team.

Charlotte, Nc, Us

Developed/implemented 5 year plan to position Court Services to play a vital role in the consolidation of all criminal justice agencies into a focused integrated structure, so as to address targeted solutions and enhance public safety.Standardized/implemented County supported products, evaluate all procurements as to "total cost", implement and secure the benefits of the "County Microcomputers Obsolescence Policy and Procedures", examine and ensure that purchased goods will support required technical life-cycle.Developed annual technology budget and crafted tactical business plan/balanced scorecard measures. Coordinated the development, implementation and ongoing support of technical information systems within Court Services and Mecklenburg County Criminal Justice System.Managed support team/helpdesk, which provided technical judicial support and acted as a clearinghouse for judicial and law enforcement projects.

Project/Program Management: Managed the RFP production and software evaluation lifecycle. Managed the analysis/design, testing and implementation of the automated information systems to satisfy the Criminal Justice Community functional and system requirements. Provided strategic direction and guidance as well as coordinated the work of all project team members. County's point of contact for all Criminal Justice Planning, and approaches as well as contract administration and coordination of communication with the Criminal Justice Executive Committee (CJC), county's staff and related vendors. Constructed and managed risk, communication, and project plans, as well as project change control procedures. Conducted project resource planning, project resource interviews, and hiring.Crafted and managed CJIS grant of $10.2 million from Office of Justice Programs

Charlotte, North Carolina, Us

Instructed students in the basic function and operation of microcomputers and Systems Analysis and Design. Provided historical perspective of the microcomputer industry. Provided an overview of systems analysis and design concepts and diagrams. Help students gain an understanding and functional use of Win95 and Microsoft Office.

Charlotte, Nc, Us

Management: Supervised a team of ten temporary and permanent support engineers. Generated a quality focus within the team and unit by forming a Positive Action Team (PAT), which developed new ideas and solutions toward achieving total customer satisfaction. Developed stress management class for first year support engineers. Led beta development of Microsoft products.

Redmond, Washington, Us

Managed Commercial Relationship Information Systems (CRISP) CBT development effort. Managed application developers in the successful development of new account platform projects in an OS2 environment. Responsible for overall project management, budgeting and profitability of commercial relationship banking projects.Systems Analysis/Design: Analyzed problems and developed solutions to meet customer's needs. Interacted with different levels of personnel to develop functional and detail designs.Sales/Marketing: Assisted in the development of Pre-Sales marketing material. Identified branch automation sales opportunities. Developed pricing models and addressed request for proposals.Training/Education: Designed and delivered training for customer relationship products. Developed, implemented and managed informational training sessions on platform automation projects. Responsibilities involved having a thorough knowledge of the bank's operational procedures and platform system. Support financial institutions in resolving issues pertaining to platform automation.

Mba, Business/Technology Management

B.S, Management Information Systems

Diploma, College Prep