Provider of airline and nautical headsets, NASA equipment and materials, 2 way radio communicators.

● Processed purchase orders generating from $1,500 to 2 million dollars in revenue● Provided support to Amazon customers by providing ship date, promise date, and quotation information when needed● Created and updated reports using E10, Excel, and ISupplier software to identify dailyunits available to ship and review hold status● Collaborated with planning and buying teams to expedite status for urgently neededparts● Released sales order holds based on commitment dates and planning notations thatimpacted shipping capabilities● Reported escalated issues to management when needed

• Support sales and marketing activities with interpreting customer requirements, in accordance with contractual commitments, working cross-functionally with the Engineering, Production Control, Quality Assurance, and Procurement Departments• Lead weekly meeting with manufacturing supervisors to plan WIP batching and operations timing to maintain/improve scheduled deliveries to a key strategic customer• Plan WIP batching and drive internally with Manufacturing and identify any on-time delivery issues before it becomes a problem• Engage with MRB board for dispositioning parts for rework or scrap in a timely manner• Manage customer requirements from order entry to shipment.• Salesforce Trainer for Northeast Locations (Worcester, East Grandby, Milford, And Paris, Canada).• Manage 2 of the top 10 accounts that generate between $500,000 to over $1 million annually; assist on processing and maintaining the #1 account that generates over 2+ million annually.

Process and review 50-100 patient accounts for 10+ hospitals for delinquent amounts. Generate statements requests on behalf of patients via an inbound and outbound call center atmosphere.Review and update insurance information via independent CRM and AS400 database; update patient profile and submit changes to the appropriate department for review when necessary.Assist callers with processing credit card and check-by-phone payments through an automated IVR (Interactive Voice Response) payment system.

Reviewing and resolving member conflicts with billing and other various services provided.Addressing concerns with state agencies related to policies, benefits, and procedures.Drafting appropriate responses to concerns within the designated time frames to maintain adherence and quality performance.

Assisting members with health insurance related issues.Working within the Medicare and Medicaid guidelines for HIPAA compliance and state regulations for health benefits for MassHealth and Medicare members.Verifying and updating member accounts; adivising members on utilizaton and implementation of benefits.Coordinating and processing member transactions for premium accounts.Responding and reviewing to requests involving policy and procdure for daily functions.Fielding 30-80 inbound calls per day and redirecting when appropriate.Assisting with new hire trainings and mentoring programs.