• Working as part of a team assigned to a Complex /Branch level coverage to structure, originating and fulfilling residential mortgage loans.• Providing comprehensive reviews and recommendations regarding credit risk of ultra-high net worth clients (complex income, asset and vesting scenarios).• Acting as the main point of contact for clients, Financial Advisors, and Private Bankers throughout the mortgage lending process. • Managing loan pipelines of Non-Conforming loans for ultra-high net worth clients.• Proactively managing loan escalations as needed to ensure a timely resolution while providing an enhanced client experience.• Actively demonstrating outstanding client service skills and having the ability to differentiate service offerings as applicable and appropriate.• Ensuring alignment with all parties to the transaction and ensure transaction is moving through the various originations process efficiently and with quality.• Demonstrating the ability to multi task while balancing a pipeline and client escalations. • Acting as the escalation point for issues involving client experience and satisfaction and providing timely and comprehensive solutions.• Coordinating with business partners to complete fulfillment and ensuring timeliness in closing dates. • Actively ensuring compliance with all policies and regulations. • Identifying operational inefficiencies that arise as part of the team dynamic and suggesting process improvements. • Assisting in the design and development of fulfillment operations, documenting procedures, testing, training and recruitment efforts. • Participating in initiatives to improve client experience and assisting to improve overall FA/PB usage.

• Consistently ranked for top 2 Closing Supervisors out of 7 in the company for strategically managing the quality and performance of team consisting of 10 to 15 closers. • Monitor all department Service Level Agreements (SLA’s) to ensure timely and accurate delivery of closing disclosures, closing packages, and wires. • Generate daily reports to balance pipeline across team, manage monthly closing goals, audit imbalances, as well as audit government loan to avoid pended files which cannot be insured. • Hire, develop, audit, and corrective action employees to maintain knowledge and compliance with corporate procedures, real estate title/legal requirements, and investor guidelines for Fannie Mae, Freddie Mac, FHA, and VA requirements to ensure delivery of saleable loans. • Reduced Insuring errors to under five percent by establishing and training a Government team of 3 to 5 Closers.• Problem Solve client escalations and Post-Closing complaints to support client delight.• Served as project lead to develop Peer Coaching Program and develop training material.

• Prepare sales contracts, negotiate between buyers and sellers, and self-promote services via various marketing efforts to develop new business. • Manage a pipeline valued at $807K and develop a network of loan officers, attorneys, and inspectors to successfully execute steps to closing.

• Negotiated contracting positions with Fidelity National Title, Old Republic Title, and Near North Title while managing scheduling/timing conflicts to maximize time and income potential. • Reviewed and interpreted title commitment and lender instructions to address defects and compliance issues, as well as prepared escrow/settlement statements, closed transactions, and disbursed funds. • Monitored accounting/expenses to minimize personal/business loss and accurately closed files.

• Closed real estate transactions by determining local, State and Federal requirements to avoid title defects.• Prepared commercial worksheets and settlement statements to ensure proper compliance with HUD guidelines and accurate disbursement of Lender, Buyer, and Seller funds.• Reviewed legal paperwork (including Notes, Deeds, Transfer Declarations, Mortgages, etc.) to ensure that all documents are properly executed.• Managed escrow accounts by depositing funds, balancing account, maintaining records, and meeting time deadlines.

• Managed international accounts by processing multiple orders, handling customer complaints, negotiating returns, adjusting pricing uploads into the system, and problem-solving customer transmission errors.• Monitored inventory levels to expedite material and maximize warehouse space.• Planned and coordinated overseas shipments with select warehouses and international carriers.elect warehouses and International Carriers.

• Closed and disbursed commercial closings for complex multimillion-dollar sales and refinance transactions.• Interpreted and complied with complex legal terms and requirements contained in title and escrow instructions.• Developed training module and taught 8 new hires to become residential closers.• Reviewed, edited, and recorded legal paperwork (including Notes, Deeds, Mortgages, and Settlement Sheets).• Managed all post-closing collections utilizing firm yet professional correspondences and follow-up calls.• Prepared and balanced Settlement Statements according to HUD guidelines as well as Commercial Worksheets.• Worked with external sales team and co-worker to build relationships with Attorneys, Lenders, Agents, Buyers, and Sellers to develop the Commercial Department from the ground.• Awarded each year an all-expense paid trip to Las Vegas, NV to honor top performers in the company.