I love to connect with people. I thrive when helping others, paying it forward, and go above and beyond when completing tasks. I am a dedicated customer service representative with 22 years of call center, dispatch, and customer facing experience. Known for ability to resolve a wide range of customer issues and elevate customer satisfaction levels. Reliable and trustworthy with an uncompromising commitment to providing optimal customer service.I handled over 200 calls daily with superior phone coverage. Enthusiastically meet daily objective to serve customers with high level of service as an attentive listener to enhance customer interaction. As a team lead supervisor I managed the daily activities of high volume call center. Monitored workflow continually to improve hold times by 30%. Develop training to strengthen client interactions. In my current role as security officer I continually provide exceptional customer service through face-to-face interaction using communication skills and problem solving abilities. Effective team player who collaborates with team members contributing to productive workplace. I will offer you a combination of practical experience and outstanding problem solving abilities.Sports and recreational activities have always been my passion because everyone needs balance in their life. Active coach, sports, and recreational specialist who focus empowering children through youth sports. Volunteering at DC DPR has allowed me to channel my passion for sports and leadership to teach kids what it means to work as a team, importance of healthy lifestyle, and push to realize true potential. I have a lot to offer in both pursuits of recreational sports and customer service. My ability to work efficiently, connect with people, and attention to details could prove to be a great asset.
Listed skills include Security and Telecommunications.