• Managed all desktop support including backup and restore of vital files.• Public relations with parents including scheduling, updates for their children and counseling.• Organized child led projects with patience and enthusiasm.• Strong commitment to cooperative teamwork.• Maintain all vehicles for safety during transportation.• Supervised employees including hiring and dismissal.

• Supply customers with phone support to determine if the issue can be resolved remotely.• Data recovery on systems with viruses or hardware failures.• Research and assemble custom PC hardware and software.• Research and fix a multitude of problems in Windows 9x through Windows 10.• Design and implemented LAN/WAN solutions for small Gov. City offices including AD server, Exchange, desktop builds, home drive, network wiring and router/firewalls.

• Work with desktop support and server team to design and implement GPO to 4000+ PC’s and 5500+ users.• Migrated 500+ users from Nortel VPN to Cisco VPN utilizing ACS Authentication server.• Design, test and implement site to site VPN’s with vendors.• Create VPN firewall configurations to allow employees and vendors to needed services.• Create and enforce security policies and procedures as a member of CPMC security board. • Assess any potential HIPAA violations and address them according to policies and procedures.• Perform security assessments for non standard applications for departments requesting installations.• Assess websites submitted by users to ensure they are appropriate for business use.• Work with CPMC server team on a multitude of projects and/or moves.• Package, test and deploy .MSI applications using Installshield, some containing custom transform files.CPMC Special Projects Consultant• Modify current RIS images as well as create new images for new desktops for upcoming projects.• RIS new workstations for projects, adds, moves and changes.• Document current VB scripts for drive mappings as well as create new VB scripts for new drive mappings.• Install and configure Netbotz security and monitoring hardware.CPMC eICU Technical Project Consultant• Design, test and implement the creation of .MSI packages for Mobius, ActiveX printing, Office 2003 .MST’s which were deployed via AD for auto .PST creation and mail configuration.• Design and test GPO’s for user lockdown for auto login accounts.• Test and redesign local monitoring/Viscu workstations to use multiple concurrent instances of Viscu on one workstation.• Plan, test and implement a multitude of HIS applications to coexist on a single workstation running IDX, PCIS, MagicWeb and MS4.• Onsite and remote troubleshooting of Viscu servers, workstations, network and in room audio/video.

• Design and implement LAN/WAN solutions for small businesses.• Data recovery on systems with viruses and or hardware failures.• Research and assemble custom PC’s to accommodate businesses needs.• Research and fix OS and application errors on Windows 9x to Vista.