Manager, It Service Management
CurrentLeading a team to design, implement, management and mature IT Service Management for the company.
Jul 2021 - Present
AeroLeads people directory · profile
Dwayne. Dawson Email & Phone Number
Manager, IT Service Management
at
nVent
1 work email found
@ampf.com
3 phones found area 612 and 800
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Who is Dwayne. Dawson? Overview
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Quick answer
Dwayne. Dawson is listed as Manager, IT Service Management at nVent, based in Savage, Minnesota, United States. AeroLeads shows a work email signal at ampf.com, phone signal with area code 612, 800, and a matched LinkedIn profile for Dwayne. Dawson.
Dwayne. Dawson previously worked as Information Technology Service Management Consultant at Nvent and Manager, ITSM, Service Desk at Merrill Corporation. Dwayne. Dawson holds Bachelor Of Science, Business Management, Information Systems from St. Cloud State University.
Company email context
Email format at nVent
This section adds company-level context without repeating Dwayne. Dawson's masked contact details.
{first_initial}{last}@ampf.com
76% confidence
AeroLeads found 1 current-domain work email signal for Dwayne. Dawson. Compare company email patterns before reaching out.
Profile bio
About Dwayne. Dawson
Certified: ITIL V2 Practitioner:Support and RestoreCertified: ITIL V3 FoundationsAGILE FoundationsCOBIT FoundationsMicrosoft Office Products, including VisioServiceNow
Listed skills include Itil, Process Improvement, Incident Management, Vendor Management, and 21 others.
Current workplace
Dwayne. Dawson's current company
Company context helps verify the profile and gives searchers a useful next step.
12 roles
Dwayne. Dawson work experience
A career timeline built from the work history available for this profile.
Information Technology Service Management Consultant
Professional consulting on ITSM processes, procedures, documentation and roll-out. Current scope is building and rolling out Change Management, Asset Management and Technology Operations Center.Creating Process Flows and Process GuidesCreating Presentation Material for Stakeholders and IT Leadership
Dec 2019 - Jul 2021
Manager, Itsm, Service Desk
Merrill Corporation
Ownership and responsibilities for:IT Service Desk - 24X7, taking calls and emails from all global Merrill locationsIncident Management processMajor Incident process and executionChange Management process and executionProblem Management process and executionITSM Tool Suite - managing process, maintenance, developmentIT Asset Management - process and.
Sep 2016 - Dec 2019
Operations Manager / Technology Operations
Leading a Command Center environment team responsible for coordinating facilitation and resolution of critical and highly impactive technology incidents in the environment.Building out from a standalone Command Center to a follow-the-sun model Command Center which involves hiring, training and managing a team of offshore incident managers in a Command.
Sep 2011 - Sep 2016
Sr. Manager – Technology Operations
Senior Operations Manager responsible for the Problem Management team and process ownership and Configuration Management team and process ownership.Responsible for managing high priority problems in the environment, ensuring timely root cause is identified and documented, and ensuring permanent fixes in place as quickly as possible.Managing problem.
Feb 2013 - Aug 2016
Team Lead / Service Manager Identity & Access Management Focus Support Model
Service Manager for new Focused Support Model for Identity & Access Management, specifically focused on the Single Sign-On/Siteminder environment.Duties include: Focal incident manager for incidents in the environment including bridge facilitation, incident management, communication.Additional duties include: Comprehensive review of changes and adherence.
Sep 2010 - Sep 2011
Team Lead Infrastructure Production Support
Leader/Manager for team that supports incident management for infrastructure utilities across Ameriprise Technology for Service Management: including single sign-on,Directory Services,file transfer, MQ,Data Power, Messaging & Collarboration applications including Lotus Notes, Blackberry, Good Mobile, Zantaz, others.
Sep 2009 - Sep 2010
Team Lead - Customer Experience Center/Service Management
Managed a team of Service Restoration situation managers in a Command Center facility. This group responsible for proactive monitoring of technology applications and systems, engagement escalation, bridge facilitation and communication of technology incidents across Amerirprise.
Mar 2006 - Sep 2009
Technical Analyst Ii
Technical Analyst in the Customer Experience Center/Service Management Area.Responsiblities: Proactive Systems Monitoring, Leadership communications (written and verbal) Service Restoration Management
Mar 2003 - Aug 2006
Subject Matter Expert - Field Technology Services
Subject Matter Expert for Field Technology Services - a Level 2 Desktop support group supporting American Express Financial Advisors
Mar 2001 - Mar 2003
Business Systems Analyst
Liberty
Business Systems Analyst for Liberty.Liberty was originally a Check Printing company that expanded into other payments systems.
Mar 1999 - Mar 2001
Manager - Customer Service
Customer Service Manager for Hertz Rent-A-Car at the St. Paul/Minneapolis Airport.
Sep 1997 - Sep 1999
1 education record
Dwayne. Dawson education
-
St. Cloud State University
FAQ
Frequently asked questions about Dwayne. Dawson
Quick answers generated from the profile data available on this page.
What company does Dwayne. Dawson work for?
Dwayne. Dawson works for nVent.
What is Dwayne. Dawson's role at nVent?
Dwayne. Dawson is listed as Manager, IT Service Management at nVent.
What is Dwayne. Dawson's email address?
AeroLeads has found 1 work email signal at @ampf.com for Dwayne. Dawson at nVent.
What is Dwayne. Dawson's phone number?
AeroLeads has found 3 phone signal(s) with area code 612, 800 for Dwayne. Dawson at nVent.
Where is Dwayne. Dawson based?
Dwayne. Dawson is based in Savage, Minnesota, United States while working with nVent.
What companies has Dwayne. Dawson worked for?
Dwayne. Dawson has worked for Nvent, Merrill Corporation, Ameriprise Financial Services, Inc., American Express, and Liberty.
How can I contact Dwayne. Dawson?
You can use AeroLeads to view verified contact signals for Dwayne. Dawson at nVent, including work email, phone, and LinkedIn data when available.
What schools did Dwayne. Dawson attend?
Dwayne. Dawson holds Bachelor Of Science, Business Management, Information Systems from St. Cloud State University.
What skills is Dwayne. Dawson known for?
Dwayne. Dawson is listed with skills including Itil, Process Improvement, Incident Management, Vendor Management, It Operations, It Service Management, Management, and Change Management.
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