Dwayne Dixon Email & Phone Number

United States

Baltimore, Maryland, United States

Baltimore, Maryland, United States

Severna Park, Maryland, United States

700 Aliceanne Street

Manage the use of 752 room assuring the our guest have a room that meet or exceeds the needs for their stay.

- Weekly presentations before large and small groups- Weekly educational sessions with other leaders in the organization- Part of the team that established and organized the our response to needs in the community- A member of the organization's leadership team

Annapolis, Md

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.

Marriottsivlle, Md

- Directed organization wide (1500 members) gatherings to promote unity and mutual care- Supervised a committee of volunteers promoting both practical and educational growth within the organization- Improved the organization's response to needs in the community- Mobilized and lead off site teams to bring assistance to various communities- Managed the budget of 10 different programs

Greater Philadelphia Area

- Tested different aspects of the customer care process- Assisted in the development of new processes to deliver error free service- Created, organized, and implemented a world wide employee appreciation program.

Theology/Theological Studies

Bachelor Of Arts (B.A.), International/Global Studies