Dwayne Douglas Email & Phone Number

Pompano Beach, Fl, Us

Ft. Lauderdale, Fl, Us

•Worked with key project stakeholders including internal and external parties to develop strong partnerships.•Collaborated with stakeholders, customers, designers, developers, and testers to gather requirements.•Defined and clearly articulated business requirements (User Stories) and Acceptance Criteria.•Decomposed larger/high-level requirements into smaller/deliverable segments of work.•Reviewed project functional specifications to identify missing, incomplete, or incorrect requirements and resolved them with appropriate partners.•Documented and published supporting documentation to clearly define system features and dependencies, both functional and technical.•Analyzed the interaction of operational system requirements across the enterprise for the successful deployment of projects.•Worked with the development team throughout the product/system development lifecycle to ensure functionality met business objectives.•Clarified items for the development, testing, or architectural teams.•Assisted the Scrum Master in removing barriers and development impediments.•Effectively managed trade-offs between usability, technical limitations, and business needs.•Validated projects after deployment to ensure they met operational and business requirements.•Interfaced with all partners involved in the product/system delivery lifecycle.•Understood the business and conveyed priorities to development teams, analyzed stories for reprioritization, and assessed impacts.•Supported teams in testing functional acceptance criteria.

•Designed and implemented customized fitness and weight loss programs for clients.•Managed daily operations, including finances, scheduling, and client management.•Conducted body composition assessments using InBody and Styku 3D body imaging.•Used KORR Metacheck resting metabolism analyzer to accurately measure clients' resting metabolism•Provided online and in-person training sessions for clients.•Designed and implemented personalized fitness and nutrition programs.•Review Weekly and End of Month (EOM) results with individuals, coach/counsel as needed to ensure future success•Utilized technology SAAS applications like Mindbody, Trainerize, and Acuity to manage client schedules and progress tracking.•Developed 90 Day New Customer Journey Process•Automated Customer Onboarding process via integrating Clickfunnels, Accuity, Stripe, Google sheets, •Mailchimp and Trainzerize •Hired and trained offshore Virtual Assistant to manage client accounts in the Trainerize application •Worked with staff to achieve sales goals•Utilized internal database to market to current guests, previous members, and all prospects via automated email and text message campaigns to drive sales•Created and managed a highly converting social media ad campaign and sales Funnel to drive new leads•Developed a custom supplement line and integrated them into the customer onboarding sales process to help clients achieve their goals

Atlanta, Ga, Us

Peoplesoft FSCM 8.4, 9.2• Act as liaison between the business and development groups and be functional driver for technology development requests including projects, enhancements, upgrades, patches, break fixes, etc., within assigned business process area • Provide strategic system analysis of business and user needs; create business cases; document requirements; design solutions; create functional specifications; maintain change documentation; create and execute test plan and test scripts; create and coordinate communications; act as implementation coordinator for multi-functional initiatives within assigned business process area• Manage small/medium projects using internal project methodology• Consider current and future business implications, leverage technology development and redesign business processes to improve business process• Provide second tier system and production support for application components within assigned business process area • Maintain core PeopleSoft tables within assigned business process area• Resolved outstanding complex production issues for BI, AR, CA, PC, GL, AP, and AM modules• Consulted on several projects as PeopleSoft Financial SME • Reconfigured workflow to accommodate organization and restructuring changes• Completed custom enhancements between 3rd party interfacing applications to PeopleSoft using SQL & Oracle scripts and eCommerce ETL interfaces

Atlanta, Georgia, Us

Peoplesoft FSCM 8.4• Led project enhancements which included: writing functional requirements, creating data mapping matrixes, writing technical specs, producing conversion program • Provided maintenance and production technical support for BI, PC, CA, AR, AP, GL, and AM modules• Participated in numerous technical projects, including security, interface development, tuning, and data maintenance• Involved in all phases of functional testing, system testing, integration and UAT testing• Created and modified reports, processes, and other objects• Analyzed requirements, designed procedures, and advised functional team on testing strategy• Designed, configured and implemented several batch performance tuning techniques• Analyzed and improved batch job performance issues• Provided 24 hour on-call support for system processing maintained by the Tivoli Workload Scheduler tool• Debugged and resolved Application Engine, SQL, Cobol and SQR batch job failures• Resolved post-production operational and processing issues related to setup data and data issues for BI, PC, CA, AR, AP, GL, and AM modules• Created and documented production system failures for troubleshooting• Supported over 2,500 PeopleSoft system users; enabling them to maintain their necessary level of productivity• financial teams as to the root cause which enabled them to work more efficiently• Constructed ad hoc SQL reports based on business requirements to research, analyze, and troubleshoot data• Validate system behavior against system configuration to identify issues• Performed QA testing on system modifications and defects• Utilized Application Designer, SQL, and functional knowledge to analyze and resolve critical system and user issues• Provided second level technical support for PeopleSoft applications, in addition to other custom developed in-house applications• Address and resolve PeopleSoft system process failures within the batch processing streams

Atlanta, Georgia, Us

• Conduct troubleshooting to resolve IT-related and application issues for 800+ users• Consistently meet call handling goals by closing an average of 47 calls per day with an 80% first call resolution ratio• Develop and implemented an efficient ticketing system to monitor incoming service desk tickets, track incidents, and troubleshoot issues• Provided clients with information on available upgrades and troubleshoot computer-related problems for internal and external clients• Administer all aspects of active directory group policy such as creating and managing end-user accounts using active directory

Network Administration, Information Technology

Computer Engineering, Information Technology