Dwayne Dylan D'Costa Email & Phone Number

Dubai, Ae

United Arab Emirates

• Responsible for providing competitive pricing to customers as per the market situation and following up on the same.• Reservation and confirmation of Cargo space.• Involved in computing pricing to key accounts with the help of our Pricing Manager.• Planning and optimizing our passenger and Freighter Flights.• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.• Maintained accurate and current customer account data with manual forms processing and digital information updates.• Established and prepared accurate customers accounts to complete new purchases.• Collected customer feedback and made process changes to exceed customer satisfaction goals.• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.• Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.• Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.

India

• Responsible for managing good business relationship with a set of approximately 35 Customers and planning twenty Sales visit per week.• Providing Customers with Pricing Contracts for Regular Business.• Optimizing Cargo capacity on our Passenger and Freighter Flights.• Promoting our diverse range of products as per customer's needs.• Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts.• Monitored market trends, market conditions and competitor actions to adjust strategies and achieve sales goals.• Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.• Led targeted training programs to educate staff on product benefits and service capabilities.

United Arab Emirates

• Responsible for providing competitive pricing to customers as per the market situation and following up on the same.• Involved in computing pricing to key accounts with the help of our Pricing Manager.• Planning and optimizing our passenger and Freighter Flights.• Handling sales for offline stations like Hyderabad and Chennai.• Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.• Conferred with customers about concerns with products or services to resolve problems and drive sales.• Evaluated account and service histories to identify trends, using data to mitigate future issues.• Engaged clients in person and over phone to answer questions and address complaints.

London, England, United Kingdom

• Responsible for F&B service to guests as per Ocean Liner standards in a friendly, timely and efficient manner.• Product knowledge and relevant technical skills.• Supervised set up of banquet food stations and coordinated service to multiple dining areas.• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.• Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Mumbai Metropolitan Region

• Responsible for F&B service, Front Office and House Keeping.• Had to provide service to Guest as per Hotel standards in a friendly, timely and efficient manner.• Product knowledge and relevant technical skills.• Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.• Identified needs and coordinated plans for travel and out-of-town functions.• Planned, prepared and served meals and snacks according to prescribed diets.

Bachelor Of Science - Bs, Hotel & Tourism Management, A

High School Diploma, Hotel Administration And Food Technology