Dwayne Edison Email & Phone Number

Irvine, California, United States

● Design software test plans and reports for Verification projects ● Create, write, and run test cases based on software requirements.● Analyze software for defects; log defects in bug issue tracking software, eg. Jira● Follow up with Software Engineers on testing progress● Participate in collaborative meetings with software Quality Assurance (QA) peers and Software Engineers on triaging bugs and technical design documents in an scrum/agile methodology environment ● Analyze developmental software for defective/bugs and provide documentation for next stage development and verification stage.● Perform regression test, integration testing, functional testing and system testing to certify the stability, usability and impact of the software system.● Troubleshoot and resolve customer complaints

Alpharetta, Ga

• Monitor API’s and Checkout Services through Splunk• Use Active Directory to add new user, set/reset passwords, and add permissions to user profiles. • Setup new hire workstations, Updating computers hardware and software.• Resolve users issues through ticket system, Changegear• Assist remote users with troubleshooting their computers/laptops• Reporting on Severity 1 and Severity 2 production issues• Providing production support through system monitoring (AlertSite, Zenoss, & Splunk)• Technical support for remote office and direct users

Fayetteville, Georgia