Dwayne Ford Email & Phone Number

Responsible for deploying, maintaining, and supporting DC Prep’s technology. The Technology Associate provides high-quality technical assistance and support to DC Prep’s teachers, staff, and students in the use of computer systems, hardware, software, and equipment. • Set-up, deploy, implement, and maintain student and staff technology• Monitor and maintain daily performance of computer systems• Create and maintain staff and student user accounts, including permissions and other settings • Resolve technical issues in coordination with the Director of IT related to Local Area Networks (LAN), wireless networks and other systems• Provide software, hardware, network, and server support and assistance• Create, organize, and maintain technical documentation• Manage equipment/hardware inventory, including academic technology and resources• Support technology and academic teams with a variety of technology projects/dutiesEnd User Support• Deliver technology orientation, training, and instruction to staff• Provide technical support to teachers, staff, and students via e-mail, in-person, and remote access• Create, track and close all trouble tickets and work orders • Communicate with third-party vendors to resolve end user issues• Troubleshoot printers, copiers, projectors, audio-visual (A/V) equipment, and general classroom technologyMany more and of course a smile and customer service!

Listed skills include Customer Service, System Administration, Printer Support, Projectors, and 4 others.

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  Bowie State University

  Computer And Information Sciences And Support Services