Dwayne Franklin, Sr. Email & Phone Number

Vicksburg, Ms, Us

Vicksburg, Ms 39180

As an IT Specialist (OS/PLCYPLN) I am responsible for reviewing customer requirements and Performance Work Statement/Scope of Work (PWS/SOW) responses to ensure proper engineering solutions and technical acceptance. I coordinate deployment of IT solutions across the USACE Enterprise in concert with other USACE/ACE-IT entities.

Vicksburg, Mississippi

Ensures that the local area networks are working properly, network’s security procedures are adhered to by all network users and make sure that no outside forces are able to tap into the network.

Little Rock, Arkansas Area

Develops, writes, and updates policies and procedures to ensure daily functions and operations are accomplished efficiently and effectively, so that jobs are performed to proper and technical specifications, using mainframe/personal computers, technical manuals, and appropriate software. Assists in hiring, training, evaluating, and scheduling employees by advising of the requirements of the position, providing feedback on performance and communicating goals and objectives. Ensures… Show more Develops, writes, and updates policies and procedures to ensure daily functions and operations are accomplished efficiently and effectively, so that jobs are performed to proper and technical specifications, using mainframe/personal computers, technical manuals, and appropriate software. Assists in hiring, training, evaluating, and scheduling employees by advising of the requirements of the position, providing feedback on performance and communicating goals and objectives. Ensures adherence to security procedures to prevent unauthorized access and to protect equipment, staff, sensitive information, and files. Communicates orally and electronically to data processing personnel and network clients to provide information on network functions, scheduled downtime, policies and overall computer usage procedures. Performs other duties as assigned. Show less

Little Rock, Arkansas Area

Worked with management and other departments to implement a successful IT plan. Assisted in the implementation of the IT plan and trains the individuals who will need to use it. Diagnosed issues when computers or other technologies are not working as they should. Implemented a plan for repair or replacement of computers and other forms of technology.Instructs other IT professionals and assigns projects as needed. Establishes various guidelines for evaluating the IT systems and… Show more Worked with management and other departments to implement a successful IT plan. Assisted in the implementation of the IT plan and trains the individuals who will need to use it. Diagnosed issues when computers or other technologies are not working as they should. Implemented a plan for repair or replacement of computers and other forms of technology.Instructs other IT professionals and assigns projects as needed. Establishes various guidelines for evaluating the IT systems and determining where changes should be made. Works with equipment manufacturers and service providers so that issues can be resolved more quickly. Show less

Conway, Arkansas

Drive the efficiency and effectiveness of the Major Incident Management process, coordinate technical activities and resources and manage organizational communication to ensure timely resolution of all Major Incidents, monitor the effectiveness of the Major Incident management process and make recommendations for improvement.Work with all problem resolution teams to ensure timely resolution of problems, partner with suppliers to ensure that third parties fulfill their contractual… Show more Drive the efficiency and effectiveness of the Major Incident Management process, coordinate technical activities and resources and manage organizational communication to ensure timely resolution of all Major Incidents, monitor the effectiveness of the Major Incident management process and make recommendations for improvement.Work with all problem resolution teams to ensure timely resolution of problems, partner with suppliers to ensure that third parties fulfill their contractual obligations with regard to problem resolution and providing problem-related information and data, identify service improvement opportunities through trend analysis and other proactive techniques.Identify and drive service availability improvement opportunities by executing best practice techniques, participating in the IT infrastructure design, including specifying the availability requirements for applications. Show less

Conway, Arkansas

Responsible for analyzing, optimizing, and executing processes and procedures to meet enterprise performance goals and requirements. Support continual service improvement, review audit findings and identify corrective actions. Benchmark industry best practices and incorporate them into processes and procedures enterprise-wide to improve efficiency and better meet customer requirements. Evaluate risks and develop strategies and quality standards to ensure process quality that… Show more Responsible for analyzing, optimizing, and executing processes and procedures to meet enterprise performance goals and requirements. Support continual service improvement, review audit findings and identify corrective actions. Benchmark industry best practices and incorporate them into processes and procedures enterprise-wide to improve efficiency and better meet customer requirements. Evaluate risks and develop strategies and quality standards to ensure process quality that translates into production reliability. Create and maintain process-related artifacts/tickets/tasks and identify and measure key performance indicators for IT process success. Ensure that the measurement data is up to date and reported accurately. Assume responsibility for resource acquisition (staff, equipment, facilities, etc.) to satisfy process deliverables and prepare documentation and communication to keep stakeholders apprised of process deliverables and status. Show less

Little Rock, Arkansas Area

I am charged with the instruction of Army National Guard and Air National Guard soldiers in the MCITP Windows Enterprise Service Desk Technician Course. Course includes MCTS Exam 70-680 and MCTS 70-685.

Eskan Village, Riyadh Saudi Arabia

Support, monitor, test and troubleshoot hardware and software problems.Performing and coordinating effective installation and performance of advanced operating system hardware and software on servers.Install new software releases, system upgrades, evaluate and install patches and resolve software related problems.Support and maintain end user requirements, including troubleshooting, account maintenance and training.Plan and perform appropriate procedures… Show more Support, monitor, test and troubleshoot hardware and software problems.Performing and coordinating effective installation and performance of advanced operating system hardware and software on servers.Install new software releases, system upgrades, evaluate and install patches and resolve software related problems.Support and maintain end user requirements, including troubleshooting, account maintenance and training.Plan and perform appropriate procedures, documentation, inventory assessment, and other procedures related to IT.Maintain, monitor, analyze system components and make recommendations regarding computer system security, monitor network, computer and disk utilization.Play a lead role in developing and implementing an IT disaster recovery plan.Inventory and provide accounting for Eskan Village resources including software, server, workstation and lap top systems.Conduct software and hardware evaluations, provide technical analysis and implement systems to meet the com Show less

Camp Al-Nasr, Abu Ghurayb, Iraq

Responsible for supporting multiple U.S. Military units, Coaition Forces and DoD Agencies RCIED (Radio Controlled Improvised Explosive Device) Jamming Systems (Duke v1/V2, Symphony, CVRJ, Red/Green, Juke Box, SSVJ) in an hostile environment on a daily basis. The day to day functions included maintenance, installation and removal of these jamming systems from and into a multitude of different vehicle setups and configurations.

Greater Memphis Area

Worked with USACE employees to determine what issues they have and have they been resolved, documented and closed in a satisfactorily manner. I maintained the Memphis Districts Output Device budget through the Memphis Districts Finance and Accounting Section. Examined the USACE Output budget and searched for innovative ways to improve efficiency and increase the budgets longevity through local purchasing. I helped management in preparation and allocation of resources for the new FY2010 USACE… Show more Worked with USACE employees to determine what issues they have and have they been resolved, documented and closed in a satisfactorily manner. I maintained the Memphis Districts Output Device budget through the Memphis Districts Finance and Accounting Section. Examined the USACE Output budget and searched for innovative ways to improve efficiency and increase the budgets longevity through local purchasing. I helped management in preparation and allocation of resources for the new FY2010 USACE Output budget. I coordinated with 3rd party vendors on Output Device parts and repairs. I received vulnerability notices, resolved security issues, and then performed penetration testing on the computer before returning it to service. I have used McAfee, & Symantec extensively. I provided program installation, break-fix, end-user orientation, and training on about 100 software products. I participated in the evaluation of system configuration and software. Show less

Greater Memphis Area

I managed the Memphis Districts 382 various PC/Output devices. I served as departmental contact for 3rd party vendors for device repairs. Worked with USACE employees to determine what issues they have and have they been resolved, documented and closed in a satisfactorily manner. * I maintained the Memphis Districts Output Device budget through the Memphis Districts Finance and Accounting Section. Examined the USACE Output budget and searched for innovative ways to improve efficiency… Show more I managed the Memphis Districts 382 various PC/Output devices. I served as departmental contact for 3rd party vendors for device repairs. Worked with USACE employees to determine what issues they have and have they been resolved, documented and closed in a satisfactorily manner. * I maintained the Memphis Districts Output Device budget through the Memphis Districts Finance and Accounting Section. Examined the USACE Output budget and searched for innovative ways to improve efficiency and increase the budgets longevity through local purchasing.L-3 C2S2 Show less

Greater Memphis Area

Monitoring and accepting assignments out of the Remedy queue while working with clients toward resolution through Remedy. Maintained software upgrades for 625 computer systems and over 675 users as well as 67 printers that range from HP to Lexmark units. I work with representatives from other customer service departments and countries to determine what issues they have and have they been resolved, documented and closed. Create, maintain, and distribute supporting documentation for the Helpdesk.… Show more Monitoring and accepting assignments out of the Remedy queue while working with clients toward resolution through Remedy. Maintained software upgrades for 625 computer systems and over 675 users as well as 67 printers that range from HP to Lexmark units. I work with representatives from other customer service departments and countries to determine what issues they have and have they been resolved, documented and closed. Create, maintain, and distribute supporting documentation for the Helpdesk. Create and monitor tickets associated with the Remedy system and/or bug fixes for computer systems. Show less

Camp Anaconda, Balad, Iraq

Responsible for supporting and training multiple U.S. Military units, Coaition Forces and DoD Agencies RCIED (Radio Controlled Improvised Explosive Device) Jamming Systems (Duke v1/V2, Symphony, CVRJ, Red/Green, Juke Box, SSVJ) in an hostile environment on a daily basis. This also included the weekly training of 75-100 troops on the operation and maintenance of their CREW Systems. My day to day functions included maintenance, installation and removal of these jamming systems from and into a… Show more Responsible for supporting and training multiple U.S. Military units, Coaition Forces and DoD Agencies RCIED (Radio Controlled Improvised Explosive Device) Jamming Systems (Duke v1/V2, Symphony, CVRJ, Red/Green, Juke Box, SSVJ) in an hostile environment on a daily basis. This also included the weekly training of 75-100 troops on the operation and maintenance of their CREW Systems. My day to day functions included maintenance, installation and removal of these jamming systems from and into a multitude of different vehicle setups and configurations. Show less

Camp Adder, Tallil Afb, Iraq

Responsible for monitoring and accepting assignments out of the Remedy queue while working with clients toward resolution through Remedy. Maintained hardware and software upgrades for 1200 computer systems and over 1800 users.

Camp Adder, Tallil Afb, Iraq

Monitoring and accepting assignments out of the Remedy queue while working with clients toward resolution through Remedy. Maintained software upgrades for 650 computer systems and over 750 users. Work with representatives from other customer service departments and countries to determine what issues they have and have they been resolved, documented and closed. Create, maintain, and distribute supporting documentation for the Helpdesk through the Remedy system.

Camp Delta, Iraq

Responsible for supporting existing client’s hardware issues, implement both upgrade and new system hardware installation, in on site or remote environment. Works closely with Client Support Representatives and System Engineers to install contracted hardware, third party software; instrument interfaces, and troubleshoots system problems, maintain and provide uninterrupted system performance at client site.

Various

Maintained radio and data distribution systems. Performed signal support functions and technical assistance for computer systems. Provided technical assistance and training for local area networks. Maintained equipment, terminal devices, assigned vehicles and power generators. Earned various awards for service including the Bronze Star Medal (OIF/OEF).