Vice President | Customer Experience | Operations | Revenue Retention | Saas | Solution Delivery
Current
Sep 2022 - Present
AeroLeads people directory · profile
Dwayne Grant Email & Phone Number
Vice President | Customer Experience & Success | Revenue Retention & Expansion | Scale Operations | 2023 Pavilion 50 CCOs to watch | Service Delivery | Product Support | ML | AI | Leader & Coach of great people.
at
EverCommerce
1 work email found
@jobvite.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Vice President | Customer Experience & Success | Revenue Retention & Expansion | Scale Operations | 2023 Pavilion 50 CCOs to watch | Service Delivery | Product Support | ML | AI | Leader & Coach of great people.
Location
Atlanta Metropolitan Area, United States, United States
Who is Dwayne Grant? Overview
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Quick answer
Dwayne Grant is listed as Vice President | Customer Experience & Success | Revenue Retention & Expansion | Scale Operations | 2023 Pavilion 50 CCOs to watch | Service Delivery | Product Support | ML | AI | Leader & Coach of great people. at EverCommerce, based in Atlanta Metropolitan Area, United States, United States. AeroLeads shows a work email signal at jobvite.com and a matched LinkedIn profile for Dwayne Grant.
Dwayne Grant previously worked as Vice President | Customer Experience | Operations | Revenue Retention | SaaS | Solution Delivery at Evercommerce and Vice President | Customer Success | Scale Operations | Revenue Retention | SaaS | Service Delivery at Entelo. Dwayne Grant holds Advanced Management Program from K1 Investment Management.
Company email context
Email format at EverCommerce
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{first}@jobvite.com
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AeroLeads found 1 current-domain work email signal for Dwayne Grant. Compare company email patterns before reaching out.
Profile bio
About Dwayne Grant
Customer Success, Strategic Operations, and Professional Service leader with 20+ years at growth stage enterprise and mid-market SaaS organizations. I enjoy the challenge of focusing on strategy and execution of technically complex visions, driving the end-to-end process from concept to delivery, driving operational efficiency & rhythm, in addition to enabling teams, coaching, mentoring and management of great people who are passionate about our customers.• Strategic Planning & Execution• EQ Team Development & Scale• Project ‘based ‘Leadership• Focused Process Engineering & Improvement• Staffing & Management• Coaching & Mentorship• Interdepartmental Alignment• Change ManagementBelow are quotes to help articulate how I view creating great outcomes everyday, interestingly by the same person... "Nothing in life is worthwhile unless you take risks. Fall forward. Every failed experiment is one step closer to success". "On the path to success there is always going to be an opportunity to help someone else be successful too. Take that opportunity, and be the kind of person who makes a difference in the lives of others".
Listed skills include Program Management, Project Management, Saas, Change Management, and 26 others.
Current workplace
Dwayne Grant's current company
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7 roles
Dwayne Grant work experience
A career timeline built from the work history available for this profile.
Vice President | Customer Success | Scale Operations | Revenue Retention | Saas | Service Delivery
SaaS business operations leader, driving vision execution & adoption of organizational operating capabilities to enable growth, secure revenue retention & customer success. In addition to ensuring efficient enablement & development of people, teams, process and cost-effective systems management to meet current and future business needs.- Strategic cross.
Aug 2021 - Aug 2022
Senior Director | Customer Success | Scale Operations | Revenue Retention | Saas | Service Delivery
Customer Success Leader, manager, builder, coach and motivator of great teams to scale for Enterprise & Mid-Market at Jobvite- Responsible for customer success, operations, customer & revenue retention, drive measurable ROI and product & service adoption - Identifying and attaining growth opportunities to expand customer accounts.- Scale and manage a team.
Dec 2020 - Aug 2021
Director | Customer Success | Scale Operations | Onboard | Saas | Service Delivery
Leader of professional service & delivery for Enterprise & Mid-Market practice at Jobvite, SaaS Applicant tracking (ATS) & management products.- Created a new new revenue stream by developing a recurring professional services model- Built and scaled a remote Professional Services Delivery team and Sustained 85% Utilization.- Retained 96% overall CSAT for.
Jun 2015 - Dec 2020
Project Manager
Lead and direct Implementation teams of SaaS web-based software for multiple clients. Build relationships and work collaboratively with external and internal teams to develop and implement business objectives, core processes, Project Management concepts and principles. Experience leading onshore and offshore development teams.
Nov 2011 - Jun 2015
Engagement Manager
Lead all aspects of the implementation and adoption of the Emptoris Services Procurement product – from Project governance, guiding initial design and configuration to post-implementation client relationship management.
Apr 2010 - May 2011
Implementation Manager
Led client implementation of an ASP / web-based contingent workforce procurement tool. Served as client liaison to internal departments, developed / executed change management strategy within client organizations and assisted client and Beeline training staff to develop / deliver system user training programs.
May 2006 - Apr 2010
3 education records
Dwayne Grant education
Advanced Management Program
K1 Investment Management
Masters, Project Management
Keller Graduate School Of Management Of Devry University
Bachelor Of Science - Bs, Management Information Systems And Services
State University Of New York At Old Westbury
FAQ
Frequently asked questions about Dwayne Grant
Quick answers generated from the profile data available on this page.
What company does Dwayne Grant work for?
Dwayne Grant works for EverCommerce.
What is Dwayne Grant's role at EverCommerce?
Dwayne Grant is listed as Vice President | Customer Experience & Success | Revenue Retention & Expansion | Scale Operations | 2023 Pavilion 50 CCOs to watch | Service Delivery | Product Support | ML | AI | Leader & Coach of great people. at EverCommerce.
What is Dwayne Grant's email address?
AeroLeads has found 1 work email signal at @jobvite.com for Dwayne Grant at EverCommerce.
Where is Dwayne Grant based?
Dwayne Grant is based in Atlanta Metropolitan Area, United States, United States while working with EverCommerce.
What companies has Dwayne Grant worked for?
Dwayne Grant has worked for Evercommerce, Entelo, Jobvite, Oracle, and Ibm.
How can I contact Dwayne Grant?
You can use AeroLeads to view verified contact signals for Dwayne Grant at EverCommerce, including work email, phone, and LinkedIn data when available.
What schools did Dwayne Grant attend?
Dwayne Grant holds Advanced Management Program from K1 Investment Management.
What skills is Dwayne Grant known for?
Dwayne Grant is listed with skills including Program Management, Project Management, Saas, Change Management, Leadership, Integration, Strategy, and Process Improvement.
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