Dwayne Guy Email & Phone Number

St. Louis, Mo, Us

• Update prospect and client data records.• Oversee appointment setting and schedules and make follow-up calls.• Execute direct mail programs.• Assist with planning seminars and marketing events.• Creating and meeting business plans.• Processing deposits and transactions.• Order office supplies, scan documents, and any additional administrative duties as assigned.

Radnor, Pa, Us

• In a call center environment, assisting clients with retirement plans.• Processing loan requests, distributions, and withdrawals.• Assisting the processing team to ensure timely processing of clients requests.• Processing and matching incoming documents to existing insurance policies.• Creating new cases and forwarding documents to other departments.• Creating and assigning policy numbers to new insurance policies.• Notifying policyholders of outstanding documents to complete policies.

•Responsible for the operation of check-ins and check outs, guest services, and complaint resolution.•Performed audit functions, end-of-day balancing, adjustments, corrections, and locating out-of-balance situations.•Balanced cash, credit cards, direct bills, vouchers, and other hotel accounts accurately and on time.•Received inbound and outbound calls; serve as a support to national reservations call center.•Prepared accurate reports.

•In a call center environment, responded to calls from employees regarding HR related concerns.•Navigated through various HR applications to offer support and solutions to employees.•Served as a liaison between employees and other departments such as FMLA and Retirements.•Furnished employees with HR updates.•Performed other duties such as processing and data entry of uniform allowance, life insurance, and health benefits.

•Responsible for the operation of check-ins and check outs, guest services, and rectifying any issues that arise.•Ensured the happiness and satisfaction of the guests, including accurate billing services, swift and efficient registration services and fostering a convivial and professional atmosphere. •Responsible for audit functions, end-of-day balancing, adjustments, corrections, and locating out-of-balance situations.•Balanced cash, credit cards, direct bills, vouchers, and other hotel accounts accurately and on time.•Prepared accurate and useful reports.•Supervised and scheduled front desk staff to meet business and guests’ needs.

Bentonville, Arkansas, Us

•Accomplished customer service human resource objectives by recruiting, orientating, training, scheduling, coaching, and disciplining employees.•Communicated job expectation, planning, monitoring, appraising, and reviewing job contributions.•Performed register audits, processed checks, and additional accounting and key holding functions.•Enforced Wal Mart’s policies and procedures to customers and employees.•Maximized customer operational performance by providing resources and technical support.•Achieved customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.•Prepared and completed action plans and resolved problems.•Monitored customer service financial objectives by forecasting requirements.Achievements:•Worked with management for the implementation of front end initiatives that improved associates’ productivity and attendance as well as front end quality control standards.

Greensboro, North Carolina, Us

• Authorized customer returns, exchanges, merchandise credits, and check authorization.•Supervised productivity breaks, and daily scheduling of all cashiers. Communicated performance issues with management. •Ensured compliance of Company policies, procedures, and practices. •Processed furniture sales and posted payments.•Processed credit applications, financing paperwork, bank deposits, and reconciliations. •Reviewed cashier reports and financing paperwork for accuracy.

Brentwood, Tn, Us

•Processed HR hiring actions for employees and assisted with employee on-boarding.•Furnished employees with HR and benefits-related updates.•Processed payroll, patient billing, and insurance claim processing.•Classified and coded invoices for approval and payment.•Maintained patient trust accounts and daily census. •Insured resolution of employee and patient concerns, initiated policy changes when appropriate.

Business Administration

Associate'S Degree, Accounting