Dwayne Guy Email & Phone Number

St. Louis, MO, US

• Update prospect and client data records.
• Oversee appointment setting and schedules and make follow-up calls.
• Execute direct mail programs.
• Assist with planning seminars and marketing events.
• Creating and meeting business plans.
• Processing deposits and transactions.

Radnor, PA, US

• In a call center environment, assisting clients with retirement plans.
• Processing loan requests, distributions, and withdrawals.
• Assisting the processing team to ensure timely processing of clients requests.
• Processing and matching incoming documents to existing insurance policies.
• Creating new cases and forwarding documents to other departments.
• Creating and assigning policy numbers to new insurance policies.

• Responsible for the operation of check-ins and check outs, guest services, and complaint resolution.
• Performed audit functions, end-of-day balancing, adjustments, corrections, and locating out-of-balance situations.
• Balanced cash, credit cards, direct bills, vouchers, and other hotel accounts accurately and on time.
• Received inbound and outbound calls; serve as a support to national reservations call center.
• Prepared accurate reports.

• In a call center environment, responded to calls from employees regarding HR related concerns.
• Navigated through various HR applications to offer support and solutions to employees.
• Served as a liaison between employees and other departments such as FMLA and Retirements.
• Furnished employees with HR updates.
• Performed other duties such as processing and data entry of uniform allowance, life insurance, and health benefits.

• Responsible for the operation of check-ins and check outs, guest services, and rectifying any issues that arise.
• Ensured the happiness and satisfaction of the guests, including accurate billing services, swift and efficient registration services and fostering a convivial and professional atmosphere.
• Responsible for audit functions, end-of-day balancing, adjustments, corrections, and locating out-of-balance situations.
• Balanced cash, credit cards, direct bills, vouchers, and other hotel accounts accurately and on time.
• Prepared accurate and useful reports.
• Supervised and scheduled front desk staff to meet business and guests’ needs.

Bentonville, Arkansas, US

• Accomplished customer service human resource objectives by recruiting, orientating, training, scheduling, coaching, and disciplining employees.
• Communicated job expectation, planning, monitoring, appraising, and reviewing job contributions.
• Performed register audits, processed checks, and additional accounting and key holding functions.
• Enforced Wal Mart’s policies and procedures to customers and employees.
• Maximized customer operational performance by providing resources and technical support.
• Achieved customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.

Greensboro, North Carolina, US

• Authorized customer returns, exchanges, merchandise credits, and check authorization.
• Supervised productivity breaks, and daily scheduling of all cashiers. Communicated performance issues with management.
• Ensured compliance of Company policies, procedures, and practices.
• Processed furniture sales and posted payments.
• Processed credit applications, financing paperwork, bank deposits, and reconciliations.
• Reviewed cashier reports and financing paperwork for accuracy.

Brentwood, TN, US

• Processed HR hiring actions for employees and assisted with employee on-boarding.
• Furnished employees with HR and benefits-related updates.
• Processed payroll, patient billing, and insurance claim processing.
• Classified and coded invoices for approval and payment.
• Maintained patient trust accounts and daily census.
• Insured resolution of employee and patient concerns, initiated policy changes when appropriate.

Business Administration

Associate'S Degree, Accounting