Training Specialist
Facilitated training sessions for groups of 15-20 new hires, focusing on customer service excellence, product knowledge, and effective sales techniques. Created structured training materials and interactive learning activities to cater to diverse learning styles, ensuring a comprehensive understanding of company processes and expectations. Delivered a strong onboarding experience by guiding new employees through complex scenarios and equipping them to handle both standard and escalated customer interactions.Provided consistent coaching and feedback to foster professional development, leading to improved performance and retention of new hires. Collaborated closely with the operations and quality teams to adapt training content based on emerging trends and business needs, maintaining alignment with company standards and goals. Recognized for a hands-on training approach that empowered employees to perform confidently and contribute positively to the overall team success.
