Dwayne Hanson Email & Phone Number

Jamaica

As a training facilitator it is my primary responsibility to train and develop new and existing employees on the necessary skills and knowledge required to deliver exceptional customer service. This involves designing and delivering training programs, developing training materials, conducting assessments, and providing feedback to employees.I am also responsible for ensuring that employees are equipped with the required product knowledge, customer service skills, and sales techniques to meet… Show more As a training facilitator it is my primary responsibility to train and develop new and existing employees on the necessary skills and knowledge required to deliver exceptional customer service. This involves designing and delivering training programs, developing training materials, conducting assessments, and providing feedback to employees.I am also responsible for ensuring that employees are equipped with the required product knowledge, customer service skills, and sales techniques to meet and exceed customer expectations. Additionally, I work closely with other departments to identify areas where training may be needed and to continually improve training programs to enhance employee performance and the overall customer experience. Show less

Kingston, Jamaica

As a customer service representative, my job description included but was not limited to :-Maintaining a positive, empathetic and professional attitude toward customers at all times.-Responding promptly to customer inquiries.-Acknowledging and resolving customer complaints.-Keeping records of customer interactions, transactions, comments and complaints.-Ensure customer satisfaction and provide professional customer support.