I.T. User Support Technician Iii
Current- Receive/ Log/Route user calls for assistance or repair; monitor trouble call/resolution information;Follow-up on and/or report aged calls to ensure timely response.
- Troubleshoot and coordinate resolution to desktop and network communication problems and remote system connections; troubleshoot software and/or equipment errors and coach users in correcting reported problems.
- Inform and train users in equipment /software operation; analyze and make recommendations on response time, training design, user support needs or customer satisfaction.
- Prepare and maintain technical documentation and procedures; perform preventative maintenance and repair hardware.
- Research, evaluate and test hardware and software products and system solutions; install, configure and test hardware and/or software, prepare reports or proposals for service.
- Carry out security administration by maintaining tables and adding/purging/migrating users.