Dwayne Henry Email & Phone Number

Greater Atlanta Area

Jonesboro, Georgia

Riverdale, Georgia

Supervise a crew of 12 employees with experience in customer service cash handling inventory management

Managed team of six employees including recruitment, hiring, and management of staff. Created and implemented employee incentive program which resulted in reducing attrition by 25%. • Increased customer satisfaction score by 30 points in one year (out of 100) through a series of training initiatives which focused on improving response time and service orientation of staff. • This is accomplished by effectively listening, quickly identifying and owning customer issues, making quality decisions, multi-tasking, and interacting with a globally diverse group of customers and colleague, Oversaw day-to-day operations of front-of-store including inventory management, sales reporting, expense tracking, and enhanced employee goal attainment. • Improved store sales 45th in 2004 to 10th in the region in a two year period.