Dwayne Hernandez Email & Phone Number

Richardson, Texas, Us

• Define strategy, lead operational initiatives and manage budget for IT, implementation and business intelligence endeavors , fueling growth and diversification of technology within the company, resulting in 30% decreased costs, increased efficiency and improved customer satisfaction• Spearhead a hardware refresh of primary production equipment with 50% initial maintenance costs savings and production efficiency increases of 90%• Reorganized staffing across Information Technology staff to drive down payroll costs by 25% and increase customer satisfaction among 90% of customers interviewed via post-resolution survey

• Spearheaded initiative to convert operations strategy dependent on Microsoft Excel spreadsheets to strategy built around relational database architecture, resulting in 40% cost reduction as well as increase in data integrity and security• Launched plan to convert manual data entry processes to HL7 electronic interfaces for a diverse set of hospital and clinical practices; resulted in 30% reduction in redundant data storage and employee overtime costs • Grew expansion of business analytics to provide advanced financial metrics for clients, senior managers and executives on a scheduled and ad-hoc basis, reducing report delivery time by 70% and increasing reported metrics by 50%

• Provided on-site consulting services at over 30 client sites ranging in size from single doctor practices to large, multi-specialty hospital groups during implementation and training of new software packages; enabling development of office workflows to most efficiently utilize new software resulting in a 100% conversion of early adopters • Developed the first company project management strategy for client and internal projects; developed and implemented a proprietary standard establishing project budget and expense tracking, milestone and timeline adherence policies, implementation and training checklists and client satisfaction surveys that remains the company standard

• Provided onsite and offsite hardware and software support to clients and employees on a variety of systems with vendors such as Microsoft, AIX, Cisco and many others to maintain 99% uptime of critical systems and an A+ rating on customer satisfaction surveys• Programmed, upgraded and installed network equipment and other hardware to meet company and client needs as required to maintain a high level of service availability and network security; resulted in 100% standardization of network deployments reducing network downtime to less than 1% and reduced network maintenance outage window to 15% of previous time allotted

Master Of Business Administration (M.B.A.)

Bachelor Of Science (B.S.), Computer Science

Associate Of Science (A.S.), Physics