10 week immersive course with focus on hands on projects.E-Commerce Redesign which improved navigation and user engagement. Heuristics | Research | Information Architecture | Wireframing | Testing | PrototypingE-Commerce Microsite for Archer Paper Goods enabling users to purchase pencils online. C&C Analysis | Research | Card Sorting | Low-fi Sketches | Mid-fi Wireframes | Prototype - Axure and Invision.Mobile App & Wearable Platform for an event venue to enhance the guest experience.Persona Building | User Research | User Interviews | Data Analysis | Brand Statement | Paper Prototypes Presentation & StorytellingMobile App: Nvoke - educational app informing citizens of their rights. User Research | User Interviews | Data Analysis | Information Architecture | Design Iterations | User Testing | Clickable Prototype - Sketch and InvisionClient Project: Designed an iOS app to increase scalability for Atlanta based laundry firm 2U Laundry. Research | User Interviews | Persona Building | Data Synthesis | Brand Statement | User Testing Wireframing | Presentation & Storytelling

Manage the revenue arm of the Client Services Dept. which involves diverse client outreach programs for the 2nd largest Non-Profit Financial Counseling Agency in the nation. Responsible for developing the strategic goals, providing operational oversight, and P&L between offices in Georgia and Florida.* Exceeded Revenue Goals by 109%.* Increased Right Party Contact Rate (RPC) from 32% to 42% on a goal of 28% - 32%.* Helped train Outbound Team on value proposition techniques, improving Conversion Rate by 8%. * Increased program revenue 28% in 6 months.* Referral volume decreased 16%, however team increased revenue 1.9%.

Guided operations for vehicle rental offices in the Greater Atlanta Area with management control of a vehicle fleet valued over $2 million. Responsible for asset control and auditing contracts across multiple locations. * Challenge: Reduce number of repossessions in retail locations.* Action/Result: Instituted a customer contact strategy focusing on calling clients during the rental period to ensure customer satisfaction and verify return dates. Also during the point of sale, team gathered additional contact information for each client. Repossessions reduced by 60% per quarter.

Assisted the company and District Manager in delivering its brand into a new market. Helped open and supervise multiple stores within the Southeast. Conducted new and existing manager training within Southeast region (GA, SC, NC). Exceeded customer service benchmarks, consistently met shrinkage goals, and surpassed sales expectations. * Challenge: Develop a training program to quickly prepare new managers for store openings and various management responsibilities. * Action/Result: Created a fast-track Manager Training Curriculum that involved intense immersion in asset control, system processes, merchandise display, and creating a culture of recognition and accountability. New managers were ready to open and operate their stores within 14 days with follow-up continuing for 60 days.

Led daily sales floor activities within the men and home departments. Completed plan-o-grams, inventory processes, and daily strategy for sales team. Executed promotional and credit account processes while assisting customers on multiple floors during Leader On Duty (LOD) responsibilities.* Received promotion by improving customer service and floor merchandising.

Managed the Softlines Department for a multi-level $40 - $50 million Big Box Retailer. Key responsibilities were merchandise logistics, staff management, and driving the Target Guest Experience.* Successfully piloted a new corporate signage program for the store that involved several moving parts, teams, and over 100,000 square feet of space.